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R10 keeps crashing

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Chad Smith
R10 keeps crashing
on Apr 14, 2014 at 2:57:30 pm

Working on a job that is XDCAM 1080i. Runtime of the show now is 36 min and made up mostly of 4 long takes. Since R10 was crashing a lot I have transcoded the longer takes to ProRes. These files are named the same and I have taken the original XDCAM files out of the original media folder. If I look in the media pool R10 still thinks its an XDCAM file, however if I reveal in finder it points to the new ProRes file.

Using noise reduction and was getting crashing with a GTX285. Thought it was a RAM issue with the graphics card so picked up a GTX 680 4Gb flashed card and put that in the machine over the weekend. R10 is working a little better, however I am still getting crashing when navigating from shot to shot. R10 just goes away, no "you just crashed" screen. Crashing happens in ML and 10.9

Really need to get this job in FedEx tomorrow. Not sure of next steps. Could it be the NR?

Going to transcode all media to ProRes and give that a shot.

OSX 10.8.5 and 10.9 MacPro 4,1 14gb RAM dual quad core 2.26, GT120, GTX 680 4gb


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Eric Johnson
Re: R10 keeps crashing
on Apr 14, 2014 at 6:47:08 pm

What CUDA version are you using?

eric b johnson
online editor | colorist | workflow
http://vimeo.com/ebjohnson/colorreel


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Chad Smith
Re: R10 keeps crashing
on Apr 14, 2014 at 7:03:44 pm

Cuda Driver version 5.5.47

Transcoded all files to pro res and that worked for a bit then just had another crash. I have never experienced Resolve being this unstable ever. Running Full Version btw


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Andy Winter
Re: R10 keeps crashing
on Apr 14, 2014 at 7:23:24 pm

is it the spinning wheel of death or just quitting with no error code?


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Chad Smith
Re: R10 keeps crashing
on Apr 14, 2014 at 7:28:50 pm

just crashes and its gone. thinking of going back to 10.1.2


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Eric Johnson
Re: R10 keeps crashing
on Apr 14, 2014 at 7:32:53 pm

Roll CUDA back to the 2nd most recent version, 5.5.28 I think?

eric b johnson
online editor | colorist | workflow
http://vimeo.com/ebjohnson/colorreel


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Chad Smith
Re: R10 keeps crashing
on Apr 14, 2014 at 11:38:49 pm

going to see if I can sort that out now. Had rolled back to 10.1.2 and it was all good. worked for a few good hours then the same thing. one frame forward then one frame back to check the previous shot and bang. gone.


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Chad Smith
Re: R10 keeps crashing
on Apr 15, 2014 at 1:35:46 am

Eric - What are best practices to roll back the nVidia driver? Thanks!


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Eric Johnson
Re: 10 keeps crashing
on Apr 15, 2014 at 1:40:55 am

Do a search for cuda mac driver and google will direct... Download the driver from nVidia and install over current version. Restart wouldn't hurt, but is not required.

eric b johnson
online editor | colorist | workflow
http://vimeo.com/ebjohnson/colorreel


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Chad Smith
Re: 10 keeps crashing
on Apr 15, 2014 at 2:01:13 am

Cool - From what I was finding it did not look as simple as that. Will give it a shot Cheers!


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Andy Winter
Re: 10 keeps crashing
on Apr 15, 2014 at 7:11:59 am

too fast jumping from clip to clip can cause this. i am on ml and 5.28 and sometimes it happens as
well to me. i guess it happens to everyone from time to time, doesn't it?


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Chad Smith
Re: 10 keeps crashing
on Apr 15, 2014 at 1:48:21 pm

I have never experienced Resolve being this unstable in the 3+ years I have been using it. Features with RED footage, Docs with tons of different codecs and frame rates, etc. I would get the odd crash very rarely. Now I can crash Resolve in a few minutes. It is now very unpredictable. I have other jobs coming in so I need to get this sorted. Perhaps go back to R9/


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Joseph Owens
Re: 10 keeps crashing
on Apr 15, 2014 at 3:51:17 pm

[Chad Smith] " Now I can crash Resolve in a few minutes."

It does seem to be a timeline navigation issue. Been chasing it ever since R10 arrived.

I did a job in R9 installed on a separate boot drive with no issues.

jPo

"I always pass on free advice -- its never of any use to me" Oscar Wilde.


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Chad Smith
Re: 10 keeps crashing
on Apr 16, 2014 at 1:18:25 pm

Glad to hear its not just me Joseph.


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