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License Not Found Error

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Chad Smith
License Not Found Error
on Mar 6, 2014 at 3:58:34 pm

When I go to launch Resolve I am getting a "License Not Found - Please check that you have a valid Resolve license dongle connected" The USB dongle is indeed connected, green light is on and I can see it in the system information page under the USB heading.

Not sure why I am getting this error.


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Warren Eig
Re: License Not Found Error
on Mar 6, 2014 at 4:55:49 pm

Are you plugged into a USB hub? Is the hub powered? (Cheap hubs tend to be underpowered and run into trouble with multiple devices plugged in). Did you try plugging into a native port on the computer to rule out a bad dongle?

Warren Eig
O 310-470-0905


email: warren@babyboompictures.com
website: http://www.babyboompictures.com


REEL: http://www.babyboompictures.com/BabyBoomPictures/Reels.html




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Chad Smith
Re: License Not Found Error
on Mar 6, 2014 at 5:16:58 pm

Hi Warren - No Hub. Dongle is connected to the back of the Mac Pro directly. Now that my 2 hour file transfer is complete I will try restarting. Perhaps the dongle and the USB drive were not getting along?


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Warren Eig
Re: License Not Found Error
on Mar 7, 2014 at 6:06:30 pm

Could be a conflict. Best to try one device at a time and add until the problem happens again.

Warren Eig
O 310-470-0905


email: warren@babyboompictures.com
website: http://www.babyboompictures.com


REEL: http://www.babyboompictures.com/BabyBoomPictures/Reels.html




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