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Resolve crashQuits. Corrupted Project file…??

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Francois Driessen
Resolve crashQuits. Corrupted Project file…??
on Feb 10, 2014 at 10:24:43 pm

Help really appreciated here… Deadline is looming.

After doing a day's worth of grading on a TV episode, I'm now stuck with Resolve quitting without warning when I try to select between timelines. AND when I try to import new media.

Started with FCP7 XML linking to a single flattened file. Duplicated the timeline. Then tried importing an updated version of the file as additional clip. Everything went south from there. Now, trying to import any media / selecting either one of the timelines causes Resolve to crashQuit so fast my head spins...

I've exported the project and imported it on Resolve Lite on another machine. THE EXACT SAME THING HAPPENS…

Other projects are fine. I can freely work with timelines and import media.

How do I salvage this? Any advice?

Francois

FireTrigger Inc.
http://firetrigger.com


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Margus Voll
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 10, 2014 at 11:06:28 pm

Check for corrupted stills.

Try to export from projects list but without eels or stills and then re import.

Some times it helps.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Francois Driessen
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 3:02:12 am

Thanks. No luck.

I was able to at least export an XML from the crippled project (since I applied some tweaks to the original XML). And generate stills for every shot. Created a new project and imported the XML. Then just applied the still's grades to every shot in the new project's timeline. Phew. Only lost about an hour trying to work around this.

I think the thing that broke it was trying to import a ProRes file that had AAC audio on it by some fluke... But can't say for sure.

Anyone else had this happen?

Francois

FireTrigger Inc.
http://firetrigger.com


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Laco Gaal
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 8:17:50 am

try what Margus has advised, export the whole project without stills (not the XML way).


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Francois Driessen
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 8:43:47 pm

I did try it.
Sadly, no joy... I'll keep the method in my back pocket for next time if I have a project go wonky on me again to try.

Francois

FireTrigger Inc.
http://firetrigger.com


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Sascha Haber
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 9:36:46 am

You heard about Colortrace ?

A slice of color...

Resolve 10.1.0.021
Colorist / VFX / Aerial footage nerd
http://vimeo.com/saschahaber


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Margus Voll
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 9:56:58 am

Psst Sascha.

Not giving out all the secrets ;)

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Francois Driessen
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 8:53:50 pm

My issue was that I could not touch any timeline. The moment I try to select either one of the two it crashQuits. Next time I'll definitely try to copy in style like only Trace allows you to...

But thanks anyhow, gents. Appreciate the help.
PS: Your secret is safe with the me & the manual... :-)

Francois

FireTrigger Inc.
http://firetrigger.com


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Margus Voll
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 9:05:45 pm
Last Edited By Margus Voll on Feb 11, 2014 at 9:07:11 pm

Maybe you have some broken footage ?

I would try to move some of it to the other directory part by part and see if it helps.

Also do send in your crash report to BM.

They are really clever figuring out which asset kills your project if it is assets fault.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Francois Driessen
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 9:29:09 pm

Thanks, M

Resolve just quit without MacOs even brining up the Crash Log window. Where do I find the log to send to BMD? Is there a log somewhere in the system I can go look for?

I have a sneaking suspicion trying to bring in ProRes footage that had AAC audio on it triggered the problem. But there was no way to bring it back after the trigger. Once I get these episodes out, I'll try to replicate the problem.

Francois

FireTrigger Inc.
http://firetrigger.com


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Margus Voll
Re: Resolve crashQuits. Corrupted Project file…??
on Feb 11, 2014 at 9:53:08 pm

Mac: /Library/Application Support/Blackmagic Design/DaVinci Resolve/CaptureLogs.app

that makes log file on your desktop if i recall correctly.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Francois Driessen
It just happened AGAIN!
on Feb 11, 2014 at 11:16:10 pm

OK. This is interesting. But it totally sucks.

I just had the EXACT same thing happen as before.

Recipe is:
1. Single flattened ProRes 422 file. (Audio. Linear PCM)
2. XML from FCP7 reference and snips the file for the Resolve Timeline.
3. Load project preset. Got a warning stating that mixed framerate handling can't be changed since there's already footage on the timeline. (Don't worry about it since there are no mixed frame rates in the piece anyhow...)
4. Grade for about 1 hr.
5. Jump back to the XML timeline and add a cut point.
6. Attempt to drag a Cross-Dissolve over the cut-point. At this time, all the timeline tools are ghosted and the dissolve will not apply.
7. Create a Duplicate timeline from the XML. This is editable and all the tools & transitions are alive.
8. Try to select the original XML timeline again.
crashQuit!

Anyone else out there try to replicate the same problem!?

Francois

FireTrigger Inc.
http://firetrigger.com


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Margus Voll
Re: It just happened AGAIN!
on Feb 11, 2014 at 11:19:32 pm

Have not seen this.

Did you grab the logs ?

Sent them in to BM support.

Also re installing may help if not in the media files.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Francois Driessen
Re: It just happened AGAIN!
on Feb 12, 2014 at 12:03:45 am

Where do I get the crash logs from? No after-crash window popped up. Resolve just disappears

Francois

FireTrigger Inc.
http://firetrigger.com


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Robert Pitman
Re: It just happened AGAIN!
on Feb 13, 2014 at 5:46:20 am

Hello Francois,

As Margus stated, go Mac: /Library/Application Support/Blackmagic Design/DaVinci Resolve/CaptureLogs.app

Run the CaptureLogs app and a file will be save to your desktop with a name like "DaVinci-Resolve-logs-"DATE"-"number code".tgz.

Give them a little write up, your OS, hardware specs, media file specs, PLUS your exported Resolve project, XML/EDL/AAF etc.

The location on the PC is Windows: C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs.bat

Resolve stability is only as good as the feedback we give!

I hope this helps?

Cheers,
Robert


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Francois Driessen
Re: It just happened AGAIN!
on Feb 13, 2014 at 2:56:22 pm

Thanks, R
Yes, it does!

I agree. We can't expect bug fixes if we don't report them. Just didn't know how to do it…
I've posted a link on the BMD forum that contains the project, crash report & writeup. Is that the place to do it? What's the best way to get this to them?

Francois

FireTrigger Inc.
http://firetrigger.com


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