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Resolve dongle stops working

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Timo Teravainen
Resolve dongle stops working
on Jan 21, 2014 at 10:02:34 pm

Hi, I have a problem apparently with the Resolve dongle. Today the application suddenly froze when opening, and I had to reboot. After that, it always crashes when opening and "checking licences". It says "resolve.exe stopped working". I'm on Windows system. I have tried to uninstall and reinstall the software, but it doesn't help.


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Stuart Smith
Re: Resolve dongle stops working
on Jan 22, 2014 at 2:40:39 pm

I have that problem when connected through a USB extender. Connecting directly to the computer fixes it for me


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Timo Teravainen
Re: Resolve dongle stops working
on Jan 22, 2014 at 9:51:43 pm

Hi, I've tried several ports directly to computer, doesn't help. Tried the dongle with another computer and Resolve opened just fine.. but not on my main rig. Have installed and uninstalled several times but nothing seems to make a difference.


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Margus Voll
Re: Resolve dongle stops working
on Jan 23, 2014 at 8:45:05 am

your usb controller may have gone bad.

most of the dongle problems are usb related and not the dongle.

some machined will even burn their usb ports down if power draw exceeds manufacturers specs
on pc machines i have seen.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Timo Teravainen
Re: Resolve dongle stops working
on Jan 24, 2014 at 9:53:54 pm

Well, the usb controller seems to work perfectly with all other devices. Have tried both usb2 and usb 3 ports, as I suppose they have different controllers.


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Margus Voll
Re: Resolve dongle stops working
on Jan 24, 2014 at 10:02:14 pm

but if the dongle works on other machine then it leaves hardware or config.

have you tried to re install resolve ?

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Timo Teravainen
Re: Resolve dongle stops working
on Jan 25, 2014 at 9:10:13 pm

Yes, installed and unistalled several times.. also the same thing with V 10.1. Don't know if there's some preferences file or similar that could be reset..


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Margus Voll
Re: Resolve dongle stops working
on Jan 27, 2014 at 10:04:00 am

Or maybe your os just gone bad.

Maybe you could try clean install on separate disk ?

In my experience it is simpler to clean install and not to try
fix if there is no specific info what is broken. Usually it gives you more problems.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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Timo Teravainen
Re: Resolve dongle stops working
on Jan 27, 2014 at 9:27:47 pm

I agree, clean install may be the next step (sigh..) thanks for help!


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Timo Teravainen
Re: Resolve dongle stops working
on Feb 2, 2014 at 8:05:54 am

I did a clean intall of the OS and issue was solved, the dongle started working.


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Margus Voll
Re: Resolve dongle stops working
on Feb 2, 2014 at 8:11:03 am

Ok, then the os was broken so to say.

Good to hear it solved the problem for you.

--

Margus

http://iconstudios.eu
https://vimeo.com/iconstudioseu/videos

DaVinci 10, OSX 10.8.5
MacPro 5.1 2x2,93 24GB
GUI 4000 / GPU GTX 780
DL 4K
Eizo Color
Scope Box
Full Ligthspace CMS


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