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EasyDCP License Import Issue

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Jacob Gull
EasyDCP License Import Issue
on Nov 19, 2013 at 10:20:43 pm

Pulling my hair out over an EasyDCP issue. Just purchased the EasyDCP License for Resolve 10. Followed all instructions and am now trying to import the license, but it keeps Erroring out. "Error: The License and Certificates could not be imported." I have triple checked that I am using the correct password and the correct license. Is there some special wrapper or uninstaller/reinstaller I need to download? Anyone experienced a similar issue?

EasyDCP support isn't being very helpful on the issue.


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Peter Chamberlain
Re: EasyDCP License Import Issue
on Nov 20, 2013 at 12:45:04 am

Hi, which Os and version are you using? Which exact version if Resolve?
Can u post a screen shot of the error message with the screen menu visible? I presume you are trying to load the license on the same machine you used to generate your key?
Peter


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