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Jarek Sterczewski
Resolve crashes when opening project
on Sep 11, 2012 at 10:35:32 am

Resolve Project version 8.2.
During attempts to open the Resolve crashes.
During attempts to export or import Resolve crashes.
Importing old database also does not help.

This is a project full length feature film.
I have to carry out a number of changes in it.

I hope someone can help me.

System:
OSX 10.7.4
Resolve 9
MacPro 2x2.26 / 16GB RAM / 8TB RAID
Quadro FX4800 + GT120

Thx
Jarek

DaVinci 8.2 OS X 10.6.8
MacPro 2x2,26 16GB RAID0 8TB
Nvidia Quadro FX 4800
Extreme 3D + HDLinkPro
Tangent WAVE


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Anish Prithviraj
Re: Resolve crashes when opening project
on Sep 11, 2012 at 10:48:15 am

Hi Jarek,

Could you send logs immediately after the crash (run /Library/Application Support/Blackmagic Design/DaVinci Resolve/CaptureLogs.app) and a project export from 8.2 (if possible) to davincihelp (at) blackmagicdesign (dot) com?

Thanks,
Anish


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Jarek Sterczewski
Re: Resolve crashes when opening project
on Sep 11, 2012 at 11:16:45 am

Yesterday I sent query there. so far no response: (

DaVinci 8.2 OS X 10.6.8
MacPro 2x2,26 16GB RAID0 8TB
Nvidia Quadro FX 4800
Extreme 3D + HDLinkPro
Tangent WAVE


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Anish Prithviraj
Re: Resolve crashes when opening project
on Sep 12, 2012 at 3:06:42 am

Hi Jarek,

I could not find an email from you in there. Could you try to sending us the zipped capture logs file there once again?

One more thing you could try is to try to import the project into another user or database and tell us if it crashes during the import.

Thanks,
Anish


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Jarek Sterczewski
Re: Resolve crashes when opening project
on Sep 12, 2012 at 7:43:18 am

How do I send the project. I do not know where he lies on the disk, and export does not work.
Where can I find it?
Can send the entire database?

J.

PS
The project ever in August to v9 not opened.
Opens up to a certain point and then crashes.

DaVinci 8.2 OS X 10.6.8
MacPro 2x2,26 16GB RAID0 8TB
Nvidia Quadro FX 4800
Extreme 3D + HDLinkPro
Tangent WAVE


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Anish Prithviraj
Re: Resolve crashes when opening project
on Sep 12, 2012 at 11:07:48 am

Jarek,

You could send the entire database and let us know which project. Also, the capture logs would help us see what is happening.

Thanks,
Anish


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Jarek Sterczewski
Re: Resolve crashes when opening project
on Sep 12, 2012 at 11:32:35 am

database is 450 MB.
Where do I send?
I'm sorry that this way, but you do not mail to send it: (

J.

DaVinci 8.2 OS X 10.6.8
MacPro 2x2,26 16GB RAID0 8TB
Nvidia Quadro FX 4800
Extreme 3D + HDLinkPro
Tangent WAVE


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