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Purchased Lock and Load But Cannot Get Rid of Trial Expired

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Chris Burgess
Purchased Lock and Load But Cannot Get Rid of Trial Expired
on Oct 24, 2010 at 3:12:13 pm

Hi,

Am using Lock and Load X with FCE. I went used it through the trial period and was very happy with product. I have just re-opened the project I was working on and the 14 day trial had ended. So I purchased product and clicked on the registration button in the VIdeo Filters tab and entered my details and serial number. Registration shows everything completed successfully.

But, I cannot get rid of the trial expired message on any of my existing stabilised clips and I get the same issue when I add new clips. The Lock and Load filter still shows the trial expired message.

Help please!

Many thanks,

Chris


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Eberhard Ammelt
Re: Purchased Lock and Load But Cannot Get Rid of Trial Expired
on Oct 25, 2010 at 7:13:19 am

Hello,

with FCE the plugins Lock & Load Frames and Lock & Load Express can be used but not Lock & Load X.
Your full Lock & Load license only enables Lock & Load Frames but not Lock & Load Express.
Are you experiencing this problem with Lock & Load Frames?
Do you have a "Hackintosh"?
Can you try if the license installer still shows your license when you restart the license installer?

Regards, Eberhard


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Chris Burgess
Re: Purchased Lock and Load But Cannot Get Rid of Trial Expired
on Oct 25, 2010 at 7:53:51 am

Thanks for prompt response. Will check tonight when I get in from work.

I do know that I am not using a Hackintosh - I have a 2009 27" iMac.

Thanks again.


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Chris Burgess
Re: Purchased Lock and Load But Cannot Get Rid of Trial Expired
on Oct 25, 2010 at 6:24:58 pm

Eberhard,

Thanks - you explanation was spot on. All of my stabilisation had been applied with Lock and Load Express and not frames. Can quite happily apply Lock and Load Frames stabilisation. Will just need to go back through my clips and change the filter used to Frames.

Thanks again for getting back to me.

Kind regards,

Chris


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