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Error Code 20-217 Sony U2

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steve knattress
Error Code 20-217 Sony U2
on Jun 5, 2013 at 7:11:28 pm

I am editing on an OB and suddenly my U2 is flashing an error code when I insert an optical disc, which does not "lace", I am able to eject the disc from both the desktop and the front "eject" button

Does any one know what this code means and what is involved in fixing it?

The deck is just over 1 year old.

Steve


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Ian Cook
Re: Error Code 20-217 Sony U2
on Jun 5, 2013 at 7:26:39 pm

cartridge was displaced/shifted during loading. it will probably require service if it keeps happening with multiple discs.


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steve knattress
Re: Error Code 20-217 Sony U2
on Jun 5, 2013 at 8:51:14 pm

Thanks for the quick reply.

What does that mean? It will not mount any disk that I have tried, just immediately gives the error.

Is there anything that can be done in the field or does it have to go away?

Is this something that is done under guarantee as the drive s only 14 months old?

Steve


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Ian Cook
Re: Error Code 20-217 Sony U2
on Jun 7, 2013 at 2:10:55 pm

if it won't accept any discs it will need to come in. You can try updating the firmware to see if that helps-- http://www.sonycreativesoftware.com/xdcamdrive

Note that you install the updated driver first, then open the Utility software and run the firmware updater. If there's no change in the behavior it will need to come in. The U2 has a 2 yr warranty so if it has to come in there should be no charge.


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