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Need help getting an Evo2 RAID to mount on a G5 Tower

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Matt Kelly
Need help getting an Evo2 RAID to mount on a G5 Tower
on Jul 16, 2009 at 3:43:51 pm

Hi there,

We have an Evo2 4 Bay portable RAID enclosure that won't mount on a G5 tower.

The Evo2 works perfectly fine on our other workstations...however, we need it for another project elsewhere, and that set-up is a bit dated.

As mentioned, it's a G5 tower, but it's running Avid Media Composer 2.8.4. The OS is Tiger, 10.4.11.

We don't think it's the driver - we talked with someone at Maxx Digital, and he had us install/uninstall several different ones, but none of them did the trick.

The card does get recognized by the computer - it beeps when your turn on the CPU.

Just to be thorough, we took the same drive and cables back to our office and tried it with our other workstations, and it mounted just fine.

So now we're stumped - is there a compatibility issue here somewhere?


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Ron Amborn
Re: Need help getting an Evo2 RAID to mount on a G5 Tower
on Jul 16, 2009 at 4:36:28 pm

Hello Matt,
please contact me privately at 714-374-4944 and I will personally make sure you are taken care of.

Sincerely,
Ron Amborn President
Maxx Entertainment Digital
21562 Newland Street
Huntington Beach , Ca 92646
Direct 714-374-4944
Cell 714-713-4492 Fax 714-374-3404
ron@maxxdigital.com
http://www.maxxdigital.com




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Matt Kelly
Re: Need help getting an Evo2 RAID to mount on a G5 Tower
on Jul 26, 2009 at 2:29:04 am

Just to follow-up, Ron and everyone else at Maxx Digital were EXCEPTIONAL. Not only did they solve our problem, they did in quickly and patiently, and it only took one phone call. Our company was VERY impressed by their efficiency, courtesy and thoroughness. Hands down the best customer service we've ever dealt with.


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Ron Amborn
Re: Need help getting an Evo2 RAID to mount on a G5 Tower
on Jul 27, 2009 at 8:20:00 pm

Thank You Matt. As I have said many times before,the only thing that can separate us from other storage companies is our service and what we do after the sale.Thanks again for the kind words.

Sincerely,
Ron Amborn President
Maxx Entertainment Digital
21562 Newland Street
Huntington Beach , Ca 92646
Direct 714-374-4944
Cell 714-713-4492 Fax 714-374-3404
ron@maxxdigital.com
http://www.maxxdigital.com




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