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Illustrator Error

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Janne Rissanen
Illustrator Error
on Apr 13, 2015 at 1:38:03 am

I can't even create a new file.

Window popup says:

"The file "Web.ai" is an unknown format and cannot be opened".

What's the cause?


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Jonathan Ziegler
Re: Illustrator Error
on Apr 13, 2015 at 12:56:48 pm

Do you see this as soon as you open illustrator? Does it crash the app? What version of ai? PC/Mac? What have you tried already? Usual suspects: trash the prefs, reinstall, delete and reinstall, close all other apps... Etc.

Save early. Save often.

Jonathan Ziegler

http://www.electrictiger.com
520-360-8293


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Eilis Hershon
Re: Illustrator Error
on Apr 15, 2015 at 4:54:02 pm

1. Requires Acrobat (not just the Reader).

Works on (and was tested in) Illustrator version 10 and all CS versions.
>Open the corrupt file in Acrobat.
>Take the arrow tool.
>Click on any element or text in the document.
>Just move the object by hitting one of the directional arrows on your keyboard.
>File, Save.
>Open the file in Illustrator.
>It will say 'this file has been modified outside of Illustrator' or something to that effect. It will ask if you want to keep changes.
>Say 'Yes' (or OK)

2. Apply third party tool if this method on above didn't assist you Recovery Toolbox for Illustrator https://illustrator.recoverytoolbox.com/


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