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New file opens as black locked background layer

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Eojin Kim
New file opens as black locked background layer
on Apr 17, 2019 at 12:04:14 pm
Last Edited By Eojin Kim on Apr 17, 2019 at 12:08:19 pm

So Photoshop CC 2018 has been working very well for months, even until last night (Please don't tell me to update it, I am comfortable with CC 2018).
But now, when I create a new file, it opens as a locked black background layer.
THIS ONLY HAPPENS WHEN I OPEN THE FILE AS A GRAYSCALE FILE. (why??)

Whenever I try to do things on it, such as fill tool or brush tool, it says "Could not _____ because of a program error".
I cannot even add a new layer, everything but "Artboard from layers" is grayed out.
I have made sure that the file is normal, I set the background color as white, etc. Size of file does not matter.
The name of the newly-created file is set as "____ @ 33.3% (Gray/1#) * ".
When I quick export the file as a png, it does nothing.

I even reset all of my preferences via Ctrl+Shift+Alt, and it still does this!

How do I fix this?


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Kalleheikki Kannisto
Re: New file opens as black locked background layer
on Apr 18, 2019 at 9:59:56 am

Doesn't sound too good. If that were happening to me, I would reinstall the program.

Kalleheikki Kannisto
Senior Graphic Designer


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