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Photoshop sometimes doesn't work

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Bobby Hall
Photoshop sometimes doesn't work
on May 15, 2016 at 9:11:05 am

Sometimes Photoshop works perfectly for me and other times nothing works at all. It's like it's deciding to not let me use any of the features. Does anyone have any idea why it's doing this and what the solution could be? My computer is a 64-bit Sony Vaio with Windows 10. Also, I have both Photoshop CS6 and CC and both of them behave this way. Thanks for any help!


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Wallace Adrian D'Alessio
Re: Photoshop sometimes doesn't work
on May 16, 2016 at 12:56:51 pm

When Photoshop works open the system task manager and look at the Processes tab and the Performance tab.

Take a screen shot of those tabs and store them for later.

When Photoshopis not working repeat this process of going into the task manager, taking screen shots and storing them.

Compare the screen shots. How do they differn in terms of processes listed and the system loads involved. Are any other processes getting in the way? or taking system resources.

Also get familiar with system logging. Not just errors but system events.

With these methods you can track down for yourself what may be interfering with Photoshop.

Also when was the last time you used a system utility such as PCTuneup to clean your registry, fix broken shortcuts, clear out old cache data etc?

A broken shortcut on the desktop after an update might be the only problem.

If Photoshop does not start from an icon or the start menu did you ever open the Adobe applications folder and click the Photoshop.exe file?


If you are on Creative Cloud and none of the above work for you a call to support will help. but fixing it yourself will feel good and teach you more.


Also make note of the time and day when Photoshop does not work. Is there other hard drive activity going on? Do you have a scheduled update or defrag going on or an antivirus/malware scan? You could investigae your system settings and your internet suite settings to find out more.

Adrian D'Alessio aka; Fluxstringer

fluxstringer@gmail.com
http://www.facebook.com/FluxStringer
http://www.linkedin.com/in/fluxstreamcommunications

http://twitter.com/FluxStringer
http://mog.com/FluxMuse


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Bobby Hall
Re: Photoshop sometimes doesn't work
on May 16, 2016 at 10:23:24 pm

Thanks!


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Wallace Adrian D'Alessio
Re: Photoshop sometimes doesn't work
on May 17, 2016 at 1:11:14 am

You cannot select any pixels from a layer that has no pixels.

You are still working with the "new layer" activated.

Activate the layer you want to select from..

Adrian D'Alessio aka; Fluxstringer

fluxstringer@gmail.com
http://www.facebook.com/FluxStringer
http://www.linkedin.com/in/fluxstreamcommunications

http://twitter.com/FluxStringer
http://mog.com/FluxMuse


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Bobby Hall
Re: Photoshop sometimes doesn't work
on May 17, 2016 at 5:49:11 am
Last Edited By Bobby Hall on May 17, 2016 at 5:50:50 am

I'm doing skin retouching in a picture and I have a texture layer and a blemish layer underneath that. The first time I fix the blemishes it works fine. And then I'll edit something else in a separate group, and then decide I want to go back and remove some blemishes that I missed, but when I go back into the blemish layer it won't let me use some of the tools that I was able to use before. Anyone know why this is?


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Wallace Adrian D'Alessio
Re: Photoshop sometimes doesn't work
on May 16, 2016 at 1:00:41 pm

When Photoshop works open the system task manager and look at the Processes tab and the Performance tab.

Click the column headers to see what programs or services are taking up the CPU time and the RAM and disk resources.

Take a screen shot of those tabs and store them for later.

When Photoshop is not working repeat this process of going into the task manager, taking screen shots and storing them.

Compare the screen shots. How do they differ in terms of processes listed and the system loads involved. Are any other processes getting in the way? or taking system resources.

Also get familiar with system logging. Not just errors but system events.

With these methods you can track down for yourself what may be interfering with Photoshop.

Also when was the last time you used a system utility such as PCTuneup to clean your registry, fix broken shortcuts, clear out old cache data etc?

A broken shortcut on the desktop after an update might be the only problem.

If Photoshop does not start from an icon or the start menu did you ever open the Adobe applications folder and click the Photoshop.exe file?


If you are on Creative Cloud and none of the above work for you a call to support will help. but fixing it yourself will feel good and teach you more.


Also make note of the time and day when Photoshop does not work. Is there other hard drive activity going on? Do you have a scheduled update or defrag going on or an antivirus/malware scan? You could investigate your system settings and your internet suite settings to find out more.

Adrian D'Alessio aka; Fluxstringer

fluxstringer@gmail.com
http://www.facebook.com/FluxStringer
http://www.linkedin.com/in/fluxstreamcommunications

http://twitter.com/FluxStringer
http://mog.com/FluxMuse


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Kalle Kannisto
Re: Photoshop sometimes doesn't work
on May 16, 2016 at 2:52:08 pm

Do you mean some of the menu options are grayed out? If so, if could be as simple as having the image in such a color mode that those options are not available (8-bit RGB has most options, 16-bit RGB has less options, as does CMYK images, indexed color has less and pure black and white bitmap even fewer).

Or is nothing working whatsoever?


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Bobby Hall
Re: Photoshop sometimes doesn't work
on May 16, 2016 at 10:23:05 pm

Sometimes when I open a photo to edit, I'll add a new layer and try to do any type of re-touching (like using the patch tool or healing brush), and it'll give me an error message saying no pixels are selected.

Other times it works fine though. So it can't be something I'm forgetting to do because I'm doing the exact same things.


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Dominic Deacon
Re: Photoshop sometimes doesn't work
on May 17, 2016 at 7:29:53 am

Apologies if this is too obvious but you mention it is an error that occurs after you add a new layer. Is there anything in the new layer? The patch tool and the healing brush generally won't do anything if the layer is blank as new layers are by default. If ythe layer is blank but you want to use the healing brush anyway you have to make sure you have the "sample all layers" button ticked.


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Bobby Hall
Re: Photoshop sometimes doesn't work
on May 17, 2016 at 8:32:32 am

Thanks for the info Dominic!


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Jack Chase
Re: Photoshop sometimes doesn't work
on Nov 2, 2016 at 1:31:47 pm

reinstall it


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Wallace Adrian D'Alessio
Re: Photoshop sometimes doesn't work
on Nov 2, 2016 at 7:42:21 pm

Sounds like a Mac user solution. Windows users do not have to keep uninstalling and reinstalling even a tenth as much.
Having done CGI on 4 different platforms since 1992 that is my take on it.

But maybe.

Adrian D'Alessio aka; Fluxstringer

fluxstringer@gmail.com
http://www.facebook.com/FluxStringer
http://www.linkedin.com/in/fluxstreamcommunications

http://twitter.com/FluxStringer
http://mog.com/FluxMuse


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Wallace Adrian D'Alessio
Re: Photoshop sometimes doesn't work
on Nov 3, 2016 at 1:57:03 am

It did not occur to me that others have the Windows 10 problems I do.
But now I am thinking that is exactly your situation.
Sometimes I too have unresponsive program icons and no program initiation. Especially on my older Toshiba laptop.

What I do is this:

chkdsk is an old solution but with the old machines I hated doing it. But I started again this year because of all of the problems the constant Windows 10 updates cause. Broken icons and registry links in general being among them.

So Right click on the old Start Orb. Select Command Line as Administrator.

In the Command shell window type in chkdsk C:/f/r
If your disk is another designated letter use that. The "f" and "r" tell the computer to fix and repair what is found.
It may say it cannot lock onto the drive and ask if you want to do the operation when you restart. Type in "y".

Do a shut down and cold boot or do a restart. Let the computer go through the process. It can take hours. But let it go all the way through the process.

That will fix it ( probably) until MS updates a time or two more and breaks it again.

Also a maintenance utility like PCTuneup by AVG will help keep the system running smoother.

Adrian D'Alessio aka; Fluxstringer

fluxstringer@gmail.com
http://www.facebook.com/FluxStringer
http://www.linkedin.com/in/fluxstreamcommunications

http://twitter.com/FluxStringer
http://mog.com/FluxMuse


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