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Photoshop CS6 freezes within 25 seconds of opening

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Claire Presnall
Photoshop CS6 freezes within 25 seconds of opening
on Apr 19, 2013 at 12:52:57 am

Running CS6 64-bit on a Windows 7 machine. Everything is updated, and it was working fine yesterday and every day before for the 2 months we've been running it on this machine. New today:

When I open Photoshop, it opens the window but you can't click anything. It's like a pretty image file of what your PS experience would look like. I can't close it because even the little red X doesn't register as anything. I have to force quit from Task Manager. After that happened a couple of times both when opening the program and double clicking an image file which opened the program, I restarted the system (full shut down, pause, start, not just a system restart).

After restarting the system didn't fix anything, I deleted the Preferences file and restarted the system again. That kind of helped. Now I can open and click around for about 25 seconds. That's enough time to change my performance preferences back to the proper cache drive and close the program before it freezes. So I did that and restarted the system. That didn't really help. I can open it and click around for about 25 seconds and then everything freezes where it is like I yelled "Red Light" with drop down menus dropped and selections highlighted. I can also open the "open file" dialogue, but the second that opens, everything freezes back into that pretty picture of what it would look like if I were to be using PS.

Nothing else on the system freezes while PS is frozen. I can do webby stuff and work in other Adobe programs, check my email, dig around in my explorer, pretty much anything I want as long as it isn't PS.

Exception: If I open Bridge, I can use it just fine until I try to open a file from Bridge in Photoshop. Then both programs freeze until I force quit PS. After that, Bridge is happy again. If I try to use Bridge to run a PS process, I get the message window that PS is currently running another process, would I like to queue this one. No matter what I hit, everything gets angry until I force quit Photoshop.

I've reinstalled video drivers. I've run a repair off the Windows OS disk. I spoke to a nice man on the Adobe customer service line who was very good at reading suggestions like delete preferences or completely reinstall the suite from his list of fixes, but didn't seem to understand at all what I was asking him. His best suggestion was to reinstall the program, but he didn't think we could reinstall just Photoshop.

We would like to not have to uninstall and reinstall the whole suite. Everything else works great. AE is happy (and full of plug ins that I really don't want to have to reinstall), Illustrator is happy, Bridge is happy so long as we don't make it talk to PS. If there's a way to just reinstall or run a repair on PS without affecting the rest of the suite, that would be an option too. And if the solution is uninstall the whole suite and reinstall, I guess that's what I'll be doing. I hope that's not the answer.

Thanks!


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