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HELP! Adobe won't help....

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Wayne Carey
HELP! Adobe won't help....
on Sep 26, 2007 at 1:04:56 pm

I installed CS3 Production Premium about a month ago and have issues that are keeping me from doing my job properly. Buggy software....! I emailed Adobe about an issue with Flash on September 5th - no response as of yet. I even posted in the Flash forum - no response there either. You can see I'm getting really frustrated...

I've got several problems, but this is a Photoshop forum so I will only ask my issue that I am dealing with in Photoshop CS3.

I have an Epson Perfection 2580 Photo scanner connected to my Mac Pro. I downloaded the latest drivers and installed them. The scanner worked great under CS2 but there is no listing for the TWAIN driver in the Import dialog. For the moment, I have to scan using the Epson Utility and save the file to disk or desktop, then I can open them in Photoshop. This is a REAL pain in the a...

Does anybody have experience with this?

I've tried to reinstall the scanner software. Still nothing.

_______________________________

Wayne Carey
Schazam Productions
http://www.schazamproductions.com
http://blogs.creativecow.net/waynecarey


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Richard Harrington
Re: HELP! Adobe won't help....
on Sep 26, 2007 at 5:35:53 pm

Printer drivers are your printer issue... same with scanners....

You need to follow up with those manufacturers and get CS3 qualified drivers


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Wayne Carey
Re: HELP! Adobe won't help....
on Sep 27, 2007 at 1:10:56 pm

I was afraid that the Intel-based software bug was going to bite me. Bummer!

Just put in a tech request with Epson. Let's see if I get anywhere.

Thanks, Richard. By the way, I always enjoy your sessions at NAB every year.

_______________________________

Wayne Carey
Schazam Productions
http://www.schazamproductions.com
http://blogs.creativecow.net/waynecarey


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Richard Harrington
Re: HELP! Adobe won't help....
on Sep 28, 2007 at 11:28:48 pm

No problem and thanks for kind words.... I have used VueScan to get around these issues in the past


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Nolan Scott
Re: HELP! Adobe won't help....
on Sep 26, 2007 at 8:44:02 pm

Please have a look here:

http://forums.creativecow.net/readpost/58/858907

Cheers
Nolan


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ekim wahs
Re: HELP! Adobe won't help....
on Sep 26, 2007 at 9:06:25 pm

Try the solution noted at
http://www.macosxhints.com/article.php?story=2004100619481010

can't guarantee that it will work , but it's worth a shot.

If you launch Photoshop in Rosetta and your scanner shows up that means the plug-in is still the non-intel mac version.


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