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RED 3D media clip offline

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Sarah Bright
RED 3D media clip offline
on Feb 17, 2014 at 7:53:03 am

Hi,
I recently clipped a red media clip in redcine-x for a client and sent the file to them via wetransfer... They downloaded it but when they tried to open it in redcine-x their end it said it was offline.

The clip is fine my end... any ideas?

Thanks


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Matt Stone
Re: RED 3D media clip offline
on Feb 18, 2014 at 1:33:13 am

I have seen a clip showing offline before when it was previously saved on a newer version of RCX than what it is being viewed on. Are both version the same build? I would check that, it sounds like the clip is being seen, just not being played back. Does the client have any other program that would play the file? If it is not playing back in RCX it might not play back on anything else...

Matt Stone
Maxx Entertainment Digital
3189 Redhill Ave. Unit B
Costa Mesa, CA 92626
Telephone:(714) 374-4944
mattstone@maxxdigital.com


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