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L&T window doesn't ingest the whole clip

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Michaelle Stikich
L&T window doesn't ingest the whole clip
on Jul 13, 2009 at 10:18:49 pm

Hi everyone,

I'm wondering if anyone else has had this issue when ingesting Red footage, transcoded to prores via the Log and Transfer window in FCP. Our basic workflow is pretty much the standard FCP ingest workflow. I'm on a MacPro 8core, 3.0ghz with a mid-range ATI card and 4GB of RAM, FCP 6.05, and 6.06, not sure which QT, but the latest and greatest. When I select a group of rolls and ingest, on random rolls and random clips I get only part of the clip into FCP. So a clip that should be 1 min 30 seconds comes in 1 min 29 seconds. I've had it chop the clip in half sometimes as well. The problem is that the L&T window thinks its all ok and gives me the feedback that its ingested the entire clip. Now I have to go back to the original dailies and check the media start/end of every single clip that in Ingest. The only way to get all the frames for a clip is to re-ingest the clip over and over again until I get all the frames.

So it gets even weirder. I decided to try and ingest on another machine to see if its the fault of my brand new tower. I ingested on a intel laptop (one from the previous generation of laptops) with 2GB of RAM and FCP 6.05 and FCP 6.06. Every clip comes in perfectly, although it takes twice the time.

I've heard theories that this is a memory leak, but I can reproduce the issue on a fresh startup on the first roll. I cannot reproduce this on the laptop however. I've also heard that there may be something going on with the spanned clips that are inherent in Red volumes, but the amount of frames I am losing is not all that consistent and it seems weird that eventually it will give me all the frames.
Also, why would this only happen on my MacPro and not my old school laptop?

thoughts? has anyone seen anything like this?

thanks
michaelle





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David Battistella
Re: L&T window doesn't ingest the whole clip
on Jul 13, 2009 at 11:52:18 pm



I would double check to see that in's and outs are not set in REDALERT or REDCINE.

That might be it.

David



Peace
Check out my new web series.
http://www.ripperhockey.com


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Michaelle Stikich
Re: L&T window doesn't ingest the whole clip
on Jul 13, 2009 at 11:56:01 pm

That is part of the weirdness. The media start/stop times are correct in Log and Transfer window, and in RedAlert/RedRushes. I just don't get the whole clip when I ingest it, and FCP is under the impression that I have.

thanks Michaelle


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David Battistella
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 12:03:18 am


WHat is the framerate?

What is missing?

How much is missing?

Beginning? end?



Peace
Check out my new web series.
http://www.ripperhockey.com


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David Battistella
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 12:06:22 am


Reinstall QT component?

If you have not since 6.06 upgrade then you should reinstall Red Alert package and do a restart as well.

David



Peace
Check out my new web series.
http://www.ripperhockey.com


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Michaelle Stikich
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 12:12:17 am

Thanks for your responses David.

We are working in 24fps (true 24). Anywhere from 10 frames to 10 seconds of a shot can be missing. Sometimes half the shot does not come in. I don't think I've ever missed more than 1 minute of footage.

I have not reinstalled the the Red QT codec. My laptop and my macpro have identical QT, FCP and Red versions and my laptop works fine, and my macpro screws up whole days worth of rolls.

other thoughts?

thanks
michaelle




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David Battistella
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 12:24:01 am



I have no idea why anyone shoots true 24 (even for a film finish it make little sense)

Try using redrushes to transcode the clips and see if you have the same problem.

I am sure that it's the true 24 that is the problem. FCP was not really built for that, you always need a card (IE KONA) to do that for you.

I would suspect that is the problem. Clocking.

David



Peace
Check out my new web series.
http://www.ripperhockey.com


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Michaelle Stikich
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 12:43:36 am

I think theory would make more sense if both my machines exhibited the problem, but the fact that my ancient laptop works perfectly every time points to something wrong with my macpro. L&T does not use Open GL so I can't assume its my graphics card. I use the same drives on my laptop vs. my macpro. I have more RAM (correctly distributed/seated) in my macpro vs. my laptop. There's not much else that is different except of course the processors. Could more processors cause more issues? That doesn't really make sense but that's all I've got to go on right now.

I did not request that they shoot in true 24, nor do I understand why they did so, but because of discrepancy in behavior between the machines, I doubt that this is the culprit.

thanks
Michaelle


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David Battistella
Re: L&T window doesn't ingest the whole clip
on Jul 14, 2009 at 1:01:54 am



OK.

Points taken.
Thinking cap is on. Did you do a test vs. redrushes just to be sure?

David



Peace
Check out my new web series.
http://www.ripperhockey.com


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Redžinald Šimek
Re: L&T window doesn't ingest the whole clip
on Jul 15, 2009 at 12:13:35 am

Hi guys,

I know that this won't be so helpful but,
I had a same problem here.

I was in the hurry to be honest and i try to transfer again and
it worked, some clips go from the first try and some from second .
Maybe some 10 percent of footage required retrying.
And it happened only once on this specific project,
never before and never after.
Footage files maybe, camera malfunction?

cheers




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Russell Lasson
Re: L&T window doesn't ingest the whole clip
on Jul 15, 2009 at 12:17:17 am

You might check some of the other clips on the laptop. It is possible that there could be some dropped frames on some of the clips that is giving L&T grief.

Otherwise, it sounds like your tower is acting strange and might be due for a fresh install of OS X. You could also use the laptop as a start up disk for your tower and see if it still exhibits the same behavior. You'll need to reenter the FCP license if you do this, but it's a great help in trying to see if it is a software or hardware issue.

To start up the tower using the laptop drive, put the laptop in target disk mode and plug it in to the tower over firewire. The start up the tower and hold down option. Select the laptop drive and you're good to go.

-Russ

Russell Lasson
Colorist/Digital Cinema Specialist
Color Mill
Salt Lake City, UT
http://www.colormill.net


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Aaron Sheddrick
Re: L&T window doesn't ingest the whole clip
on Jul 15, 2009 at 5:21:13 pm

I had this issue using the log and transfer tool in FCP as well. What I noticed was that if I did smaller batch transcodes the issue went away. Anytime I tried to transcode several different cards simultaneously I hit this issue. Try doing a card at a time or even a few clips at a time, after of course a reboot. Let me know if that fixes the problem. It was a work around for me at least.

-Aaron



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Michaelle Stikich
Re: L&T window doesn't ingest the whole clip
on Jul 16, 2009 at 9:57:19 pm

Thanks for all your thoughts everyone. I will try what you suggest Russell. This computer is brand new as of February so its a bummer that I might already have to blow it away. I haven't really done that much work on it yet.

Aaron, could you tell me what machine you were on when you saw this issue? Could you reproduce it on several machines or did you just try it on one.

When I posted this issue to the forum I had not expectation of resolving it here, I was mostly trying to find out if it was happening to anyone else so I can prove to Red that I'm not alone.

Thanks again for all your info everyone.
m


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Sean Davison
Re: L&T window doesn't ingest the whole clip
on Jul 17, 2009 at 2:46:13 pm

I've had this problem on two projects now - I've lost minutes of footage. The only way to check it is to use L&T and compare the clip lengths with those in the browser. It only happens when the mac is doing something else - ie you are running another application - even a web browser. We found if you leave the mac alone it's more reliable.

Use Red Rushes - Its far quicker, you can set debayer and you can convert to whatever you want (L and T forces you to 2k)

http://www.twotallmen.co.uk


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