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RED ONE Rebooting Glitch

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Trevor Seip
RED ONE Rebooting Glitch
on Aug 6, 2008 at 2:53:18 pm

So we've been using the RED One to transfer 16mm and 8mm film to digital for the last couple months. It has been doing an excellent job except for one problem, and nobody, including RED themselves seems to know why this is happening. Maybe someone here could shed some light on it...

Periodically, seemingly at random, while it's in the middle of a recording or just idling it will reboot itself. This is more than just an annoyance, especially while we're doing these transfers because it means having to restart the entire film. It has us completely baffled.

Anyone else having this problem?


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Chris Borjis
Re: RED ONE Rebooting Glitch
on Aug 6, 2008 at 5:32:48 pm

If the people at RED don't even know it sounds like they owe you a replacement unit asap.



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Rob Gardner
Re: RED ONE Rebooting Glitch
on Aug 7, 2008 at 3:04:09 am

How are you transfering film on this camera? Projection? Please tell me.



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Trevor Seip
Re: RED ONE Rebooting Glitch
on Aug 7, 2008 at 1:47:12 pm

For the 16mm footage we're using a telecine projector that is aimed into a housing fitted with a mirror @45 degrees reflecting onto a plate, the RED is then focused on the plate. 8mm film we use a small projector onto a approximately 32 inch screen, the projector and RED are sitting side by side for those transfers.

We are in the process of developing an optical synchronizing cable that detects the shutter speed on the telecine so we can get more precise transfers, but for now this is done manually. Aside from this random rebooting issue we have been pleased with the results of this process.



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Trevor Seip
Re: RED ONE Rebooting Glitch
on Aug 7, 2008 at 1:50:12 pm

We just heard back from them again today. They made a few suggestions to try and trouble shoot, and that it could be the battery, battery cables or a combo of both, but this does not appear to be the case as far as our tech crew can determine. We are either going to be sending the camera to the RED co. or they may send someone to us. We are hoping for the later to be the case as several deadlines are fast approaching.



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Kevin Stanley
Re: RED ONE Rebooting Glitch
on Aug 7, 2008 at 8:07:32 pm

The RED ONE is not perfect and it does have issues that are often unexplainable and only fixed by a non scientific process of pushing buttons and restarting a few times. Do check your battery connection, there was an update to the battery mount on the connector, although if this is a stationary process which it sounds like, I would just use an L-Pack or battery charger plugged in as AC power. The cameras don't just die, I left one on for two days straight and it was fine, I've also recorded for at least an hour straight and it was fine. Some of the units are finicky tho.



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Steve Wargo
Re: RED ONE Rebooting Glitch
on Aug 9, 2008 at 6:19:16 am

How about the earlier post about aiming the camera at the sun? Could the same problem happen by aiming it at something too bright for too long. You could try aiming it at a plain bright wall and see how long it takes show signs of failure. Maybe the CMOS is overheating and the camera is going into safety mode by shutting down.

just a thought.




Steve Wargo
Tempe, Arizona
It's a dry heat!

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