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File IO Surragate in Task Manager Crashes Sony When Task Ends

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Debbie King
File IO Surragate in Task Manager Crashes Sony When Task Ends
on May 19, 2015 at 12:27:34 pm
Last Edited By Debbie King on May 19, 2015 at 12:28:35 pm

Hi Everyone:

I am trying to remove File IO Surrogate from my Task Manager from Processes. When I click End Task, it crashes my Sony. This never a happened before and I am wondering if I have a larger issue. Has this ever happen to you?

I was rendering DNxHD and all was going smoothly, except I was having some sync issues and would attempt to render after file modification. My last render had lots of flickering so I searched everywhere to see if I could find the problem. When I looked in Task Manager I saw File IO Surrogate. Any help would be greatly appreciated.

Many thanks,

Debbie

PS: I did update my Norton last night. My rendering has been different since. I deactivate everything when I render; that is, Internet and other specific Task Manager processes. I also deactivate Windows and Norton updates also.


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Norman Black
Re: File IO Surragate in Task Manager Crashes Sony When Task Ends
on May 19, 2015 at 4:48:16 pm

FileIoSurrogate is a process used by Sony Vegas to interface with 32-bit codecs. Quicktime is always 32-bit.

If you terminate FileIoSurrogate while Vegas is running, then Vegas is not going to like this as you have found out.


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Steve Rhoden
Re: File IO Surragate in Task Manager Crashes Sony When Task Ends
on May 19, 2015 at 4:59:47 pm

No, don't delete File IO Surrogate while Vegas is running, its part of it's
processing, so that's why it crashes.
Norton is a death trap, you shouldn't even have it installed on your editing
system, i stay far away from anything Norton and advise everyone accordingly.
And the fact that things start behaving oddly since you update it, is a clear
sign and deactivating it alone wont help.
There are other far less intrusive and resource hogging Antivirus out there.

Steve Rhoden (Cow Leader)
Film Maker & VFX Artist.
Owner of Filmex Creative Media.
Samples of my Work and Company can be seen here:
http://www.facebook.com/FilmexCreativeMedia


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Debbie King
Re: File IO Surragate in Task Manager Crashes Sony When Task Ends
on May 23, 2015 at 4:29:49 am

Hi Steve and Norman:

Thank you so much. It's a relief to know this.

Many thanks!

Best,

Debbie


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