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Terrible Customer Service from Magix / Vegas Platinum 13 Crashing on Render

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Emily Schooley
Terrible Customer Service from Magix / Vegas Platinum 13 Crashing on Render
on Jun 2, 2017 at 4:36:34 pm

I am pretty much at the end of my rope when it comes to dealing with the new Sony Vegas and the pitiful "support" provided by the Magix folks. I emailed them because my software ALWAYS crashes whenever I try to render if I attempt to change any of the default settings, making it pretty much useless and a waste of money.

Not only are they slow to respond, often taking almost a week between email replies, they actually blocked my email address from sending more correspondence after they told me they "couldn't replicate the problem". Only by reaching out via Twitter was I suddenly, magically able to send emails to support again.

Further, way back when I had downloaded a trial of 13, I was told that "they could not provide new trial codes", yet they managed to provide a second trial code for 14... so it seems like there is some dishonesty happening as well. At this point, I'm regretting buying 13 "in good faith", solely because Vegas 9 had served me well for many years, despite the fact that I was already seeing problems with 13 during the trial stage.

Basically, I needed to upgrade because 9 was starting to have issues with playing and importing some of the newer mp4 files, but this new version is not working properly and their customer support is kind of horrible.

Has anyone found a workaround to stop Vegas Platinum 13 from crashing on render? I found that sometimes it does not crash if I reset the program entirely (ctrl + shift when I open it) but this is just a temporary fix and the problem always comes back.


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Peter Holt
Re: Terrible Customer Service from Magix / Vegas Platinum 13 Crashing on Render
on Jun 5, 2017 at 5:54:12 am

I had crashing on render and it was solved by disabling GPU acceleration, both globally under Preferences and in the render template settings.

With a fast modern CPU (I have an i7-970 6-core) the acceleration potentially delivered by using the graphics card GPU is minimal or zero, and not worth the hassle.


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Emily Schooley
Re: Terrible Customer Service from Magix / Vegas Platinum 13 Crashing on Render
on Jun 13, 2017 at 9:33:14 pm

Hmm... I have GPU acceleration turned off under preferences.

I can't seem to access the render template setting though, because any time I click "advanced options" when I try to render, it just crashes immediately.


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Emily Schooley
Re: Terrible Customer Service from Magix / Vegas Platinum 13 Crashing on Render
on Jun 13, 2017 at 9:37:30 pm

Also if it helps, this is the error message I get

Extra Information
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_video_grovel_x64.log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Filters.Stereoscopic3DAdjust' (0, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Filters.Stereoscopic3DAdjust' (0, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'6e1d49cd-8cdc-4f99-be23-e0678e2a9a2c' (0, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'6e1d49cd-8cdc-4f99-be23-e0678e2a9a2c' (0, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'6e1d49cd-8cdc-4f99-be23-e0678e2a9a2c' (0, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'df3bbded-3fb4-4047-9d07-2b9488e9a84d' (1, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'df3bbded-3fb4-4047-9d07-2b9488e9a84d' (1, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'df3bbded-3fb4-4047-9d07-2b9488e9a84d' (1, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'268da79f-afab-4556-bde9-b52d277a567c' (2, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'268da79f-afab-4556-bde9-b52d277a567c' (2, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'268da79f-afab-4556-bde9-b52d277a567c' (2, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'5081b3d2-cedd-4742-997b-137a19c71c98' (3, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'5081b3d2-cedd-4742-997b-137a19c71c98' (3, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'5081b3d2-cedd-4742-997b-137a19c71c98' (3, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'69edfe14-d1f9-451c-bec4-35adedcb4e26' (4, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'69edfe14-d1f9-451c-bec4-35adedcb4e26' (4, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'69edfe14-d1f9-451c-bec4-35adedcb4e26' (4, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'b18b0175-9c6d-4c50-82ee-f0ddd118368b' (5, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'b18b0175-9c6d-4c50-82ee-f0ddd118368b' (5, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'b18b0175-9c6d-4c50-82ee-f0ddd118368b' (5, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'49568243-073c-46d0-8ece-070ef0e38af5' (6, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'49568243-073c-46d0-8ece-070ef0e38af5' (6, Generator).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'49568243-073c-46d0-8ece-070ef0e38af5' (6, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'49568243-073c-46d0-8ece-070ef0e38af5' (6, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Stabilize' (0, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_Stabilize' (0, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_titlesandtext' (0, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_titlesandtext' (0, Generator).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_checkerboard' (0, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_checkerboard' (0, Generator).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_noisetexture' (1, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_noisetexture' (1, Generator).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_solidcolor' (2, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_solidcolor' (2, Generator).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_addnoise' (3, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_addnoise' (3, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_blackandwhite' (4, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_blackandwhite' (4, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_brightnessandcontrast' (5, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_brightnessandcontrast' (5, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_broadcastcolors' (6, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_broadcastcolors' (6, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmapfilter' (7, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmapfilter' (7, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_chromakeyer' (8, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_chromakeyer' (8, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorbalance' (9, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorbalance' (9, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrector' (10, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrector' (10, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrectorsecondary' (11, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcorrectorsecondary' (11, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcurves' (12, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colorcurves' (12, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colormatch' (13, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_colormatch' (13, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_convolutionkernel' (14, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_convolutionkernel' (14, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_cookiecutter' (15, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_cookiecutter' (15, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_gaussianblur' (16, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_gaussianblur' (16, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_glow' (17, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_glow' (17, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_hsladjust' (18, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_hsladjust' (18, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_invert' (19, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_invert' (19, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_lensflare' (20, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_lensflare' (20, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_levels' (21, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_levels' (21, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearblur' (22, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearblur' (22, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_maskgenerator' (23, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_maskgenerator' (23, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_median' (24, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_median' (24, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_minandmax' (25, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_minandmax' (25, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_mirror' (26, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_mirror' (26, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_newsprint' (27, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_newsprint' (27, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pixelate' (28, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pixelate' (28, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_quickblur' (29, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_quickblur' (29, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialblur' (30, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialblur' (30, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_saturationadjust' (31, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_saturationadjust' (31, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sepia' (32, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sepia' (32, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sharpen' (33, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_sharpen' (33, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spherize' (34, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spherize' (34, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_timecode' (35, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_timecode' (35, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_unsharpmask' (36, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_unsharpmask' (36, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_whitebalance' (37, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_whitebalance' (37, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialpixelate' (38, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_radialpixelate' (38, Filter).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_barndoor' (39, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_barndoor' (39, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_clockwipe' (40, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_clockwipe' (40, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_crosseffect' (41, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_crosseffect' (41, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_dissolve' (42, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_dissolve' (42, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_flash' (43, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_flash' (43, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_iris' (44, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_iris' (44, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearwipe' (45, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_linearwipe' (45, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageloop' (46, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageloop' (46, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pagepeel' (47, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pagepeel' (47, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageroll' (48, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_pageroll' (48, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_push' (49, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_push' (49, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_slide' (50, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_slide' (50, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spiral' (51, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_spiral' (51, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_split' (52, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_split' (52, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_squeeze' (53, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_squeeze' (53, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_starwipe' (54, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_starwipe' (54, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_swap' (55, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_swap' (55, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (56, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_zoom' (56, Transition).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (57, Multiple Contexts).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\svfx_Ofx1_1_plugin_x64-'com.sonycreativesoftware_bumpmap' (57, General).log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\ocio_x64.log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\dx_video_grovel_x64.log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\dx_grovel_x64.log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\vst_grovel.log
File: C:\Users\Emily\AppData\Local\Movie Studio Platinum\13.0\gpu_video_x64.log
File: C:\Users\Emily\Documents\Movie Studio Platinum 13.0 Projects\FilmRough.vf

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 13.0 (Build 987) 64-bit
Problem: Unmanaged Exception (0xe0434352)
Fault Module: C:\windows\system32\KERNELBASE.dll
Fault Address: 0x000007FEFCF8A06D
Fault Offset: 0x000000000001A06D

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 13.0\MovieStudioPlatinum130.exe
Process Version: Version 13.0 (Build 987) 64-bit
Process Description: Movie Studio Platinum
Process Image Date: 2016-11-28 (Mon Nov 28) 16:41:08


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