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v14 - unsupported format, unsupported number of channels

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Max Singer
v14 - unsupported format, unsupported number of channels
on Feb 27, 2017 at 11:47:38 pm

Dear all

First time poster, regular watcher.

I just upgraded to Movie Studio 14.0 Platinum. I tried to import .MTS files, but came up with "An error occurred while opening one or more files. The file is an unsupported format".

Under Details, I get the message "The file contains an unsupported number of channels (6)". I'm presuming this is surround sound (although I only require 2 channels of sound - I could convert the file but would prefer not to as all of my devices record to this format).

I am still able to import the same files on Movie Studio 13.0 Platinum on the same computer without a problem.

Is there something in v14.0 that will never be compatible with 6 channel audio, or does anyone know a fix? If there is no known fix, I will reluctantly have to stay with v 13.0 (there are some additional features on 14.0 that are quite useful to me)

I'm running it on Windows 7 Professional, 64 bit, 32 GB RAM.

Any help most appreciated!


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John Rofrano
Re: v14 - unsupported format, unsupported number of channels
on Feb 28, 2017 at 4:16:39 am

[Max Singer] "I am still able to import the same files on Movie Studio 13.0 Platinum on the same computer without a problem."
Sounds like a bug. You might want to report it to MAGIX.

~jr

http://www.johnrofrano.com
http://www.vasstsoftware.com



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Marco Baer
Re: v14 - unsupported format, unsupported number of channels
on Feb 28, 2017 at 9:49:49 am

Yes, that's a reported bug.

There are two workarounds to overcome.

1. If Movie Studio 13 is available, import these files with MS13, save the project file, open the project with VMS14 and save again. Now in this certain new VMS14 project the 5.1 files will work.

2. If the original folder structure of the video files or the SD card where the files are stored are still available, import into VMS14 using the Device Explorer. Save project again and the files work within this project.


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Amy Bennett
Re: v14 - unsupported format, unsupported number of channels
on Mar 1, 2017 at 11:21:21 pm

I've also had this problem. I wonder if there's an ETA on a fix, seems like a huge issue.

I don't have the option of importing the files with MS13.


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Max Singer
Re: v14 - unsupported format, unsupported number of channels
on Mar 1, 2017 at 11:27:07 pm

Thank you everyone - in case any one else is looking for a response from MAGIX, I got this today:

Thank you for contacting Magix Support.

The good news is that this is a confirmed bug with Movie Studio 14 Platinum and is to be addressed in a future update.

The bad news is that there isn't a work around to this issue in the software itself. So you would have to wait until the update hits before this issue could be resolved.


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Ruwin Veldwijk
Re: v14 - unsupported format, unsupported number of channels
on Mar 18, 2017 at 4:02:31 pm

I just ran into the same issue and used the v13 workaround. Although I am able to edit the footage, rendering it with 5.1 Surround just creates white noise as audio. If I render it with just a stereo channel, it works fine. There is more to this story I am afraid and made note of it to Magix.


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Marcel Gielen
Re: v14 - unsupported format, unsupported number of channels
on Mar 29, 2017 at 8:36:13 pm

I just ran into the same issue. The application is completely un-usable for me, because all my footage is the same format.
Really a bad start for Magix I recently ordered the upgrade.. and just found out this issue is already known for more than a month and unclear when a fix becomes available.


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Ruwin Veldwijk
Re: v14 - unsupported format, unsupported number of channels
on Mar 31, 2017 at 6:15:48 am

Magix gave me the following timeframe:
"This should be resolved in a future update to the software set for mid to late April"

Lets see if this holds true.


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Marcel Gielen
Re: v14 - unsupported format, unsupported number of channels
on Mar 31, 2017 at 6:37:30 pm

I have received a similar timeframe .... end of april begin may. I was not amused.. this is core fucntionality and not an intermittent or difficult to reproduce problem. It means theit QA (if any) is poor. Until now I never bought any Magix products, several received as demo over the years, but I always categorized it as toys. I hope they are able to make the step up now they bought Vegas from Sony....otherwise I have to look for alternatives. And subscription based like Adobe is for me definately a no-go.


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Ellen Garvey
Re: v14 - unsupported format, unsupported number of channels
on May 14, 2017 at 11:46:28 pm

The new release is out and the bug is fixed!!


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