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Jamie Carsten
.mov files crashing computer and not playing video
on Oct 30, 2014 at 1:31:25 pm

I know, you've heard this question a gazillion times. I can tell from the countless threads across all corners of the internet I have trawled through. I haven't been able to find the solution though, so I’m praying someone can help me here.

I am living an absolute nightmare with .mov files at the moment with Sony Vegas Pro 12 (build 770, 64 bit). They were taken from an iPhone 5 and when I press ctrl+I in Quicktime it tells me the format is H.264. Standard for iPhone I believe. The problem manifests itself in a few different ways, however it is essentially as follows:

If I import one .mov file at a time into SVP, each video will play perfectly. I can drag into the timeline, see the video and edit. Once I exceed a certain number of imported .mov files into the project however, the newer videos being added will play audio only and display as a green thumbnail (or just a video reel icon) in the project media tab. Dragged onto the timeline the video will either be green or black.

If I try to add a batch of .mov files at a time, SVP usually crashes (or at least I think it crashes – it doesn’t say not responding in SVP or the task manager and when I close from task manager, it closes instantly as if I was closing normally). I can get off with importing the first 15 or so .mov files, but when I start to import more after that initial batch the same problems happen. Bottom line -- whether adding videos individually or by batch, around 15 .mov files is about my limit before SVP gives up and crashes, or starts displaying the newer files without video.

There are no “bad clips”. Each .mov file will play perfectly if it is one of the first 15 or so imported into SVP. My computer is not the problem either. I’ve just come off a 65GB wedding project utilising three professional cameras. This video is 6GB with only 3GB taken from my iPhone. It’s amateur footage from our honeymoon. My computer has 16GB RAM, i7-4790CPU @3.60GH so this is definitely not the problem.

I’m just totally confused as to why all of the files will play perfectly on my computer - any of the files will play perfectly in Sony Vegas Pro if they’re one of the first .mov files imported into the project – yet these same files will either crash SVP or drop the video (i.e. display green or black in the timeline) if they’re added to a project with 15 or so .mov files already there. :(

I can’t remember if I’ve edited .mov files previously. I don’t think I ever have.

I am using iTunes version 12.0.1.26. QuickTime version 7.7.6. A similar problem also happens on my laptop, which runs iTunes version 11.2.2.3 and QuickTime version 7.7.5.

I would dearly appreciate any feedback on how I can overcome this hugely frustrating problem. CC has been a very useful platform for me in the past to solve problems so I'm hoping I can get lucky again.

Thanks a lot
Jamie


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 1:05:38 am

[Jamie Carsten] "I’m just totally confused as to why all of the files will play perfectly on my computer - any of the files will play perfectly in Sony Vegas Pro if they’re one of the first .mov files imported into the project – yet these same files will either crash SVP or drop the video (i.e. display green or black in the timeline) if they’re added to a project with 15 or so .mov files already there. :("
I'm guessing that it's because QuickTime on Windows is 32-bit and so Vegas Pro is reaching a memory limit when processing too many MOV files. Your best bet is to convert the MOV files to Sony MXF or buy a Mac to edit your iPhone videos. ;-)

~jr

http://www.johnrofrano.com
http://www.vasst.com



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Jamie Carsten
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 8:01:58 am

Thanks John. I thought that too, but I did check my task manager when the crashing/dropped video occurred and it was not maxed out?

Would you know a good program for converting to mxf? I used Freemake to convert to mp4 and the quality suffered quite badly.

Thanks again
Jamie


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 10:20:51 am

[Jamie Carsten] "I thought that too, but I did check my task manager when the crashing/dropped video occurred and it was not maxed out?"
I don't think you understand. 32-bit programs are limited to 2GB of memory regardless of how much memory is in your computer. So you can have 16GB of free memory in the Task Manager and still be maxed out for 32-bit apps because they can only use 2GB total!
[Jamie Carsten] "Would you know a good program for converting to mxf?"
You can do them right in Vegas Pro. We (VASST) have productivity tools that can help you. Just drop all of your footage into the timeline, create regions around the events with MarkerMaker and use RenderAssistant to render the regions to Sony MXF files. Of course you could do it manually as well.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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Jamie Carsten
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 11:30:53 am

OK great. So you'd recommend me just inserting 15 or so .mov clips at a time (which is the max before SVP crashes or starts dropping video) into the timeline and rendering out to Sony MXF files? Can I just ask what the benefit is of Sony MXF files as compared to say rendering them out to a hi-res mp4 format for example? I'd guess it's something to do with Sony MXF files being lossless perhaps?

I will definitely check out VASST. I've been looking for a reliable, trustworthy option for SVP training for a while.


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 12:01:34 pm

[Jamie Carsten] "So you'd recommend me just inserting 15 or so .mov clips at a time (which is the max before SVP crashes or starts dropping video) into the timeline and rendering out to Sony MXF files?"
Yes. Vegas has a build-in batch render script so you can manually add regions and render them quite easily with a little manual setup.
[Jamie Carsten] "Can I just ask what the benefit is of Sony MXF files as compared to say rendering them out to a hi-res mp4 format for example?"
Sony MXF is a hi-res mp4 format so that's exactly when you'd be doing. Vegas Pro edits this format very easily.
[Jamie Carsten] "I'd guess it's something to do with Sony MXF files being lossless perhaps?"
It's not lossless but you'd be hard pressed to see any loss even after several renders. Believe me you won't loose any quality that you can see.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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Jamie Carsten
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 1:04:25 pm

Great thanks!


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 1, 2014 at 1:05:19 pm

You're welcome. Glad I could help.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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Jamie Carsten
Re: .mov files crashing computer and not playing video
on Nov 2, 2014 at 5:06:30 am

Hi John,

Sorry, this issue is not quite dead yet. I just checked on Mediainfo and the iPhone has recorded at 16 different frame rates! The majority of videos (60% approx) are 1920x1080i @ 29.970fps, shortly followed by 24fps (30%), then the remaining 10% are totally random frame rates such as 26,586, 27.166 and 28.527 etc. The random frame rates are all unique with no two videos sharing the same. With that in mind, what is your opinion on MXF rendering settings? Seeing as they are mostly 29.970i and will be going into a project with another camera, which films at 1280x720 @ 29.970p, my thoughts were “HD EX 1920x1080 – 60i” is the best bet. Is that correct?



Lastly, the regions/batch render worked a treat. The only problem was it didn’t seem to bring across the name of each video, despite me naming the regions. Hence I had to create a folder for each new set of 15 videos I rendered. Do you know how I can give each video file a unique name in Vegas using this method, or is this not possible?

Thanks again
Jamie


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 2, 2014 at 11:32:38 am

[Jamie Carsten] "Seeing as they are mostly 29.970i and will be going into a project with another camera, which films at 1280x720 @ 29.970p, my thoughts were “HD EX 1920x1080 – 60i” is the best bet. Is that correct?"
The best would be HD422 1920x1080-60i 50Mbps but HD EX 1920x1080 – 60i will probably do and use less disk space.
[Jamie Carsten] "Do you know how I can give each video file a unique name in Vegas using this method, or is this not possible?"
If you're a programmer, you could modify the script code to do whatever you want. Or you can buy my plug-ins, that's why I wrote them (because they're better than the build-in capability) and they are reasonably priced at only $10 each.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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Jamie Carsten
Re: .mov files crashing computer and not playing video
on Nov 3, 2014 at 8:25:46 am

Great, thanks.


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John Rofrano
Re: .mov files crashing computer and not playing video
on Nov 3, 2014 at 11:15:45 am

You're welcome.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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