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Mark Slocombe
Cluster Visibility problem
on May 9, 2014 at 1:41:20 pm

(Craig - I sent this to Telestream but maybe it's better asked here...)

Hi - I'm having problems with cluster set up in Episode 6 - Older iMac will not see the cluster created in new one.

I've just added a new iMac to our network, connected via ethernet and Thunderbolt to older iMac. New iMac apps and user were migrated from old one.

I removed Episode license from a MacBookPro so these two iMacs are the only ones on my license.

Older iMac will not see the cluster created in new one, occasionally message pops up that one node was expected, two are found. The Epiode app in new iMac was copied from old one via Mac Migration Assistant.

Compressor is not having any issue setting up batches on the same set up.

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 9, 2014 at 2:34:13 pm

OS version(s)?
Minimum is OS 10.7.x (10.7.5).
Episode should be at 6.4.3



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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 2:50:25 pm

Cheers Craig,

10.9.2 / 6.4.3.14 - permissions repaired

Am now getting a (similar?) issue in Compressor - the option to use the cluster (2 iMacs) disappears when the job is added.

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 9, 2014 at 3:03:32 pm

Try making a new cluster.
I'm wondering if something like App Nap is at issue.



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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 3:45:25 pm

Will do - am in midst of urgent encodes; meanwhile have disabled AppNap (which I'd never heard of) in Episode and Compressor

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 3:58:53 pm

Hi - made new Episode cluster on new iMac; older iMac Error msg =

Exception when sending packet 'admin.get-info'.

Type:Connection timeout
Source:êm°°:497
Message:Connection timeout

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 9, 2014 at 4:22:13 pm

Did you create a new cluster?



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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 4:28:54 pm

Yes - the older iMac doesn't see it and that error msg I mentioned popped up.

Just tried again - new cluster on new iMac, open Episode on older iMac, open Cluster window - no cluster.

(At same time for comparison, Compressor is seeing the other machine, on both machines)

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 9, 2014 at 4:32:13 pm

Older Mac running 10.9.2?
Try creating a New User Admin account and logging into that to participate in the cluster. That test would avoid any corrupt local user files.



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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 4:36:13 pm

Both Macs on 10.9.2, and the same copy of Episode; new iMac was populated with Apple Migration Assistant - same apps, same user. Different computer name in Sys Prefs > Sharing.

Will try a new user in older iMac

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 4:52:13 pm

in New User on older mac:

Episode sees the Cluster > Join Cluster using older mac's host name > no connection but cluster disappears

Join cluster using older mac's Thunderbolt bridge IP address > same result

Join cluster using older mac's Ethernet bridge IP address > same result

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 9, 2014 at 5:16:15 pm

Try deleting the following files and rebuild the cluster.

Try deleting the following so they rebuild:

User/Library/Application Support/Episode/Assistant.plist
User/Library/Application Support/Episode/Assistant.xml
User/Library/Application Support/Episode/IOServer.plist
User/Library/Application Support/Episode/IOServer.xml
User/Library/Application Support/Episode/Node.plist
User/Library/Application Support/Episode/Node.xml



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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 5:37:42 pm

in the New User or my original one? I did delete them earlier today having read your feedback elsewhere, but happy to try again.

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 5:43:42 pm

DId delete them again in new iMac and new user on old iMac - same result

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 9, 2014 at 6:49:40 pm

Craig - update: I have to leave for the evening; i decided to erase / reinstall OS X, will take it from there tomorrow, only installing essential software.

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 10, 2014 at 3:21:07 pm

Update - did a clean install of Mavericks and only essential software - Episode is now making / joining cluster successfully. Craig, thanks for your help.

Mark Slocombe
http://www.creationvideo.com
London, England


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Craig Seeman
Re: Cluster Visibility problem
on May 10, 2014 at 3:42:46 pm

Good to hear. Sometimes these issues end up deep within the OS.
Sometimes doing an OS Combo Updater can work as well but when that fails, a complete reinstall is the last resort.



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Mark Slocombe
Re: Cluster Visibility problem
on May 12, 2014 at 11:54:22 am

Hi again - do you know how I tell if the cluster is actually being used? The connected iMac is making its "working noise" so I guess it's happening, but is there any indication in Episode?

Mark Slocombe
http://www.creationvideo.com
London, England


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Mark Slocombe
Re: Cluster Visibility problem
on May 12, 2014 at 4:59:12 pm

One last question I hope! Does it matter which of the iMacs create the cluster? If Mac A created it but Mac B has the encode job on it, does Mac A still contribute to the processing?

Mark Slocombe
http://www.creationvideo.com
London, England


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