They convert it to a SWF to go in window and upload to the web.
I tried sending all kinds of file types including H.264 files. But she refuses to upgrade her flash player so she can review files in flash 7.
Until very recently she refused to upgrade her quicktime player (In case it upsets her ability to watch videos in flash 7)or get a VLC player (still wont download that one, It might carry viruses) believe me Im dealing with a retard of the highest order.
I run everything out of FCP with the Episode in compressor.
First if she can't tell you what codec she needs nor will she update her players, you should charge her fro each attempt. If she's anything other than an accountant or some other professional that has no need to view or send video files she's not going to be in business for much longer. Send her a WMV9.