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Installing an update from check for updates returns "bad zip item 65536"

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Tony Blinco
Installing an update from check for updates returns "bad zip item 65536"
on Jan 7, 2016 at 3:33:52 am

I am trying to download and install particle illusion 3.0.9 from the Help/Check for updates menu but i get a "bad zip item 65536". How can i fix this? Thanks in advance for your help


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Francois Blawat
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 8, 2016 at 9:23:31 pm
Last Edited By Francois Blawat on Jan 8, 2016 at 9:25:53 pm

Tony,

I'm assuming you are currently on 3.0.4.1 version running the update from within that? If so, the updates will not work. You will have to go to the GenArts website and download the new 3.0.9 installer from there. You can find the file download here: http://www.genarts.com/support/particleillusion/standalone and the Direct File location is here: http://www.genarts.com/support/downloads/particleillusion/standalone


You will also need to contact GenArts asking for a New key since they are no longer activating 3.0.4.1 version. You may want to try 3.0.9 before you decide to go with that version. v3.0.9 has issues with the Load Library Preview. In this version the previews they do not work. There is a workaround but we still have not heard from GenArts when they will be fixing this program.

GenArts and Alan have been very quiet on this forum.

Good Luck.

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FixitMad


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Tony Blinco
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 8, 2016 at 9:31:54 pm

Thank you Francois,
i will check it out


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Brian Fox
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 8, 2016 at 9:50:03 pm

Hey Tony and Francois!

Francois gave some great info there, that's your best bet. In the future, it's always good to email our support staff for questions like this. You can reach them at http://support.genarts.com/

Thanks!
Brian

Brian Fox | Product Manager / Creative Director | GenArts Inc |


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Francois Blawat
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 8, 2016 at 9:59:00 pm

You are Welcome Tony.

I forgot to mention, when you contact Genarts they can be reached at support@genarts.com.

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FixitMad


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Tony Blinco
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 8, 2016 at 10:26:03 pm

thanks francois
i contacted them through their support page and they have responded already. i was impressed


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Francois Blawat
Re: Installing an update from check for updates returns "bad zip item 65536"
on Jan 9, 2016 at 8:53:52 pm

Tony,

I'm glad they were able to assist you. I was talking about update information being provided on the Wondertouch user forums.

The Quarterly emitters seem to have fallen on the way-side and any information on updates regarding 3.0.9 have not been provided.

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FixitMad


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