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License trouble

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Jack McGuinness
License trouble
on Nov 3, 2013 at 9:05:00 am

Hi!

I bought PI 3.0 years ago and now tried to install a downloaded version of PI 3.09 (particleIllusion-install-3.09)but thereĀ“s also a file (pIllusion_3041_update) that were downloaded from Wondertouch at the time.

The installation process of my software stops when I add the serial number that was delivered by Wondertouch.

Pleas explain what I have to do to try this software!

Viking


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Alan Lorence
Re: License trouble
on Nov 4, 2013 at 1:04:00 pm

Hi Jack. You shouldn't need to use an update installer. Download the latest version here:

http://www.genarts.com/support/downloads/particleillusion/standalone

You'll need to email support (at) genarts (dot) com for a new serial number.

Alan.

....................
Alan Lorence
Product Manager
GenArts, Inc.
http://www.genarts.com
http://www.wondertouch.com


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Leonard Rivera
Re: License trouble
on Nov 8, 2013 at 5:33:15 pm

I apologize but this is all pretty frustrating.

Long story short, I wanted to update to 3.0.9 and uninstalled the older version and am stuck in trial mode so I followed the advice after first emailing support@wondertouch only to get undeliverable then finding this forum post and this...(see below)- so what do I do now? Productivity = 0.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. The following addresses failed:



SMTP error from remote server after transfer of mail text:
host d36315a.ess.barracudanetworks.com[64.235.154.66]:
550 Service unavailable; Client host [mout.perfora.net] blocked by zen.spamhaus.org; 71.181.147.38 (support@genarts.com:blocked)


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Leonard Rivera
Re: License trouble
on Nov 8, 2013 at 5:37:12 pm

OK, I used GMail instead but that email is not registered to PI so i hope it's not an issue. Got a response with a ticket number - fingers crossed. Might want to look in to why spamhaus is blocking GenArts.


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Leonard Rivera
Re: License trouble
on Nov 8, 2013 at 5:44:30 pm

Can someone delete my posts above? Already got new serial and am back to work. That was so fast, I'm embarrassed.


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Alan Lorence
Re: License trouble
on Nov 8, 2013 at 6:26:08 pm

We'll still need to figure out why the email was blocked, so I'm not going to delete that post. (I actually don't think I have that ability anyway.)

Did you mention to the support team about the address being blocked?

Alan.

....................
Alan Lorence
Product Manager
GenArts, Inc.
http://www.genarts.com
http://www.wondertouch.com


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Leonard Rivera
Re: License trouble
on Nov 8, 2013 at 7:16:49 pm

No I didn't but I will now.


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