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Cannot add a new shape to the library.

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Marvin Herbold
Cannot add a new shape to the library.
on Oct 31, 2010 at 5:28:02 pm

I have a 6 month license to particleIllusion via buying Sony Vegas Pro 10. I've been playing around with it for a bit. One thing I cannot do no matter what I do is to add a new shape to the library. It doesn't matter what format I try. I am able to load images to use as the background. The error I get is just simply "Error loading: filename.png". Please help.


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Philip Knight
Re: Cannot add a new shape to the library.
on Nov 14, 2010 at 2:05:46 am

I haven't upgraded to Vegas 10 yet so didn't know that there was a PI bundle with it - that's new :o) As to your issue, only Alan can answer this, but maybe... the bundled version isn't a 100% full version, so maybe one can't add one's own shapes.

A lot of maybes, but it's the best I can come up with.


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Marvin Herbold
Re: Cannot add a new shape to the library.
on Nov 14, 2010 at 2:08:19 am

It is supposed to be a full 6 month license. I can't imagine they would restrict adding shapes... Is this supposed to be the official particleIllusion support forum? I haven't gotten a response from anyone official yet.


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 15, 2010 at 2:52:38 pm

It's a full license that expires after 6 months. There are no limitations other than that.

(It is not bundled with Vegas 10. It's one of the upgrade perk options.)

Alan.

http://www.wondertouch.com


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Marvin Herbold
Re: Cannot add a new shape to the library.
on Nov 15, 2010 at 3:07:36 pm

I got the 6 month license by upgrading from Vegas Pro 9 to 10. Ok... so... why can't I add shapes then? It keeps giving me an error.


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 15, 2010 at 4:07:24 pm

Can you add the same exact image file as a background image?

If not, try a different PNG file, or maybe just a JPG. I want to see if you can load *any* images. Loading as a bg image might be easier at this stage. Once you get a file that loads as bg, then try using it as a shape.

Alan.

http://www.wondertouch.com


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Marvin Herbold
Re: Cannot add a new shape to the library.
on Nov 15, 2010 at 4:31:55 pm

Yes, I can add the exact same image as the background no problem. But when I try to add that as a shape I get the error message.

Also - weirdly - for the open file dialog box - if I double click on the file name of the image to add as background, it works ok. If I single click on the image, and then click on the "Open" button... I get an "invalid operation" error.

I am running the 64 bit Vista OS if that makes any difference.


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 15, 2010 at 5:23:41 pm

Ok, I'll check it out. Also, your info about "double-click" just solved another support issue for me -- thanks!

Alan.

http://www.wondertouch.com


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Marvin Herbold
Re: Cannot add a new shape to the library.
on Nov 18, 2010 at 2:56:20 pm

Any progress?


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 18, 2010 at 6:10:01 pm

I've duplicated the problem, but no solution yet. I'm working on it though. The interesting thing is that the shape import seems to be the only area where this error occurs. As you said, you can load it as background image, and I've also tried other functions that load images and they work.

I don't have a workaround either. Hope to have it solved this afternoon.

Alan.

http://www.wondertouch.com


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Marvin Herbold
Re: Cannot add a new shape to the library.
on Nov 18, 2010 at 6:13:31 pm

I'm wondering - is this an issue specific to the Vegas Pro 10 6-month trial license version of particleIllusion or does it affect all licenses of PI?


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 18, 2010 at 6:20:35 pm

It's got nothing to do with the 6-month license, but with the version you have. Most people have 3.0.4.1 as the latest version (with a 3.0.4.2 update coming sometime soon). The Sony Promo people have 3.0.5.x, and that's the version with the problem. Eventually everybody will be updated to 3.0.5.x, but not yet.

Once 3.0.4.2 is released, there will be no functional difference between it and 3.0.5.x -- the only difference is the licensing (activation).

Alan.

http://www.wondertouch.com


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Alan Lorence
Re: Cannot add a new shape to the library.
on Nov 22, 2010 at 5:37:30 pm

I've fixed this problem. Can you please email me at support at wondertouch dot com and I'll get you setup with a beta version so you can verify the fix for me?

Alan.

http://www.wondertouch.com


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Jack Horn
Re: Cannot add a new shape to the library.
on Dec 3, 2010 at 7:00:15 pm

Alan, I have the same problem. I upgraded in Vegas and took the 6-month lease. I also can't import any graphic files. I get the same error msg when I try to import my graphic text to use with a text emitter. If you have a solution, would it be possible for me to get it too? Otherwise the program isn't going to be much use.


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Alan Lorence
Re: Cannot add a new shape to the library.
on Dec 3, 2010 at 8:25:42 pm

I'll be releasing the update that fixes this Monday at the latest. If you need it NOW, please email support at wondertouch dot com and I'll set you up with a test version -- but I'll want some testing feedback from you in return.

Alan.

http://www.wondertouch.com


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Jack Horn
Re: Cannot add a new shape to the library.
on Dec 4, 2010 at 1:03:23 am

thanks! Monday is fine. I'll be happy to provide feedback. this is a great product.


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Alan Lorence
Re: Cannot add a new shape to the library.
on Dec 7, 2010 at 12:01:32 am

Please email support at wondertouch dot com and I'll get you details on the update. I don't want to post it here.

Alan.

http://www.wondertouch.com


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