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Martin Kubovciak
particle illusion crashing
on Sep 23, 2008 at 4:47:57 pm

Heloo, i just buyed the version 3.0.7 for Mac OS X and always i run it, it crash. i have Mac OS X Verion 10.5.5.
I can not even find the prefs file in preferences folder.

it is really urgent, please help me.


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Alan Lorence
Re: particle illusion crashing
on Sep 23, 2008 at 7:14:45 pm

Delete the following file if it exists and try again:

Users / Shared / Ticket / particleIllusion.Ticket

If it doesn't work, or that file does not exist, email support at wondertouch dot com.



Alan.

http://www.wondertouch.com


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Martin Kubovciak
Re: particle illusion crashing
on Sep 23, 2008 at 7:40:18 pm

before disappears the intro window i opened the project settings and uncheck the automatic update setting, saved a composition and restart the application with no problems.
So the problem wan in automatic update.


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Alan Lorence
Re: particle illusion crashing
on Sep 23, 2008 at 7:45:09 pm

Aha! If you hold down the Alt (option) key when launching particleIllusion, it will skip the autoupdate check.

I think that eventually it would have timed out and given you a message. I wonder how long that takes, and why it is not working for you?

If you do a "check for updates" once the program is running does it work, or does it still "lock up"?

How long does it take before it times out?

Do you have any firewall, anti-virus, etc. apps running? If so, what are they?



Alan.

http://www.wondertouch.com


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kaya mentesoglu
Re: particle illusion crashing
on Oct 17, 2008 at 12:43:27 am

Hi everyone
I am using trial version of pI3. Everything worked fine until frame 3050. After that constantly I began to get "application error" and PI3 crashes. couple of time I rebooted, problem is still there, please help
Here is my comp config:

Intel Core Duo CPU E8400 @3.00 Ghz
3.25 GB of RAM

kaya


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