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Unable to Play QT File on New Mac

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Thomas Hughes
Unable to Play QT File on New Mac
on Oct 11, 2011 at 6:40:46 pm

I just finished cutting a program for a client on FC. It's a twelve minute program, a 3.5G file. I put it as a QT file on a USB flash drive. He just loaded it to his brand new Mac and it gave us this error message, The document "Branson Admissions Video 2011.mov" could not be opened. The movie is not in a format that QuickTime Player understands.
You may need to install additional software to open this type of file.


We also tried it on a brand new MacBook Pro.

It loads to our Macs and plays fine. The only difference I can see is that our Macs are older. Also, our Macs have FC on them, his doesn't. Does that make any difference?

What do I need to do to get this to load and play on his Mac? tx

Thomas H


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Craig Seeman
Re: Unable to Play QT File on New Mac
on Oct 11, 2011 at 6:52:29 pm

[Thomas Hughes] "He just loaded it to his brand new Mac and it gave us this error message, The document "Branson Admissions Video 2011.mov" could not be opened. The movie is not in a format that QuickTime Player understands.
You may need to install additional software to open this type of file."


That message is probably correct.
Quicktime is a container, not a codec. He probably doesn't have the codec installed. Some codecs are installed with Final Cut Pro such as XDCAM EX.
You need to know the codec and, if it's FCP installed, transcode to another codec.



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