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Apple Compressor/QMaster malfunction

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David Prum
Apple Compressor/QMaster malfunction
on Apr 19, 2011 at 5:40:20 pm

Having a really simple but frustrating problem. Got a new computer recently and installed final cut 7. Was using the 'Send To' Compressor feature and also exporting reference quicktimes for compression in Compressor and i was compressing merrily along.

Then at some point i tried to compress something. Hit the submit button and the window with the batch name and the two buttons for 'cancel' or 'submit' popped up. But the 'submit' button is faded and unselectable. Now no matter what i do the final 'submit' button will not allow itself to be hit.

It does not matter if i am sending directly from FCP or dropping in a self contained QT. And I cannot find the compressor preferences or var/spool/qmaster directory that compressor help advised me to trash.

Any suggestions? is this the right forum for this question?

Computer - Mac
Operating system- Mac Os X 10.6.7
Software used FCP 7, compressor 3.5
Source codec- Any one that i try
Destination codec- any one that I try


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Brad Elliott
Re: Apple Compressor/QMaster malfunction
on Apr 20, 2011 at 8:31:15 pm

I have had issues using the send to feature in FC.

I have much better luck exporting a QT(self-contained or reference)file from FC and then using that in Compressor. Do not use QT conversion.



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Jeff Greenberg
Re: Apple Compressor/QMaster malfunction
on Apr 21, 2011 at 3:26:18 am

First follow all the steps in this document:
Compressor troubleshooting

You might also want to try Compressor Repair (which I believe is free) from Digital Rebellion.

Best,

Jeff G

Apple Master Trainer | Avid Cert. Instructor DS/MC | Adobe Cert. Instructor
------------
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Come See me speak at NAB!
Compressor Essentials from Lynda.com
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David Prum
Re: Apple Compressor/QMaster malfunction
on Apr 21, 2011 at 6:34:12 pm

Software update did the trick, DUHHHH


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David Prum
Re: Apple Compressor/QMaster malfunction
on Apr 21, 2011 at 6:36:44 pm

Thanks Guys!


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