Get in touch with the supplier you bought it from or call Apple tech support.
I have been on apple's discussion board for the last 3 days and nothing has happened. Sent a despreration message and they would not post it. I got this message:
Error: you do not have permission to view the requested forum or category.
Yea right I have been posting there for the last 5 years. Maybe it was because It wasn't in the favor or position light of APPLE. I have never did a flame on any forum, but this get me a little upset. I wish I could recall what I said in this post but they would even show me that. Hey I've been a user of Apple since 1984. Certified in FCP4...
Sorry I am just venting. but I would sure like to get this problem resolved. Along with others: