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Can't open preferences

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owen wynne
Can't open preferences
on May 21, 2019 at 11:14:09 am

Hello,

For some reason, I can't open preferences in after effects cc2019 (PC). When I go edit > preferences and click general or any other option everything is greyed out and I am unable to click anything as if the window were open but it does not appear. It's not behind any other windows, I have tried changing to every other layout and have uninstalled and reinstalled after effects. Any help would be appreciated!

Owen


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Walter Soyka
Re: Can't open preferences
on May 21, 2019 at 5:46:45 pm

Try resetting your preferences. Close After Effects, then hold Ctrl+Alt+Shift while starting Ae.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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owen wynne
Re: Can't open preferences
on May 22, 2019 at 8:12:39 am

That worked, thank you so much!


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