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After Effects crashes whenever trying to import file

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Nicholas Harris
After Effects crashes whenever trying to import file
on Oct 20, 2018 at 1:37:50 am

Hello. I've been having some issues with After Effects recently. One of my projects has gotten pretty buggy, and recently it became unable to import any file without crashing. This has been frustrating me and I really need some help to resolve this.

I am using:

* After Effects CS6

* A Windows 10 with a Core i7-7700HQ processor, 16 GB RAM, and a NVIDIA GeForce GTX 1050 Ti GPU


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Dave LaRonde
Re: After Effects crashes whenever trying to import file
on Oct 20, 2018 at 2:17:09 am

What changes have occurred in the files you import recently?

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Nicholas Harris
Re: After Effects crashes whenever trying to import file
on Oct 20, 2018 at 2:23:14 am

Well, AE has been giving me errors on a couple of files, like this: frame.png, and it turns into a black screen until I leave the area in the timeline.

Nothing else has changed about my files.


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Dave LaRonde
Re: After Effects crashes whenever trying to import file
on Oct 20, 2018 at 2:35:01 am

Since I don't know anything about the files you're importing other than they're mp4's, and since I don't know your AE version, I'll tell you to transcode your video files to a non-interframe codec. Cineform has good ones

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Nicholas Harris
Re: After Effects crashes whenever trying to import file
on Oct 20, 2018 at 2:38:35 am

Oh yeah, I forgot to mention that it crashes when I just open up "Import File", before I actually put one in. Also, my AE version is CS6.


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Dave LaRonde
Re: After Effects crashes whenever trying to import file
on Oct 20, 2018 at 3:09:14 pm

Ah, CS6. It doesn't like mp4's. You'll have to transcode.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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