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after effect (CC 2018) won't launch on win 7 without any error message or logo ...

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louis dantcikian
after effect (CC 2018) won't launch on win 7 without any error message or logo ...
on Sep 20, 2018 at 11:16:31 am

hi community,

like the title say after effect won't launch, just won't ....

I double click on the AE shortcut, the cursor seem busy for a while then ...nothing ... nothing launch... no error message... not even the logo ... I launch photoshop, illustrator, premiere pro, lightroom etc ... other software work fine, only after effect troll me ...

I tried restart windows 7, desinstall/reinstall after, launching directly from the program files in adiministrator, praying god, exorcism... nothing work... I search for a moment on google, creative cow and other forum to find a solution but no answer ...

my windows and after effect is up to date, drivers freshly install, no plugin or script are install

config :
intel xeon E5-2683 v4 2.10 GHz
nivdia quadro M6000
64GB ram
windows 7 pro 64bits

anybody here have a solution ?


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Walter Soyka
Re: after effect (CC 2018) won't launch on win 7 without any error message or logo ...
on Sep 21, 2018 at 12:27:02 am

Try resetting your preferences. Hold Ctrl+Alt+Shift while starting After Effects. Uninstalling/reinstalling does not remove them!

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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louis dantcikian
Re: after effect (CC 2018) won't launch on win 7 without any error message or logo ...
on Sep 21, 2018 at 7:50:59 am

hi, thank for your answer,

I try but nothing appear, no message, or possibility to reset the preference ...


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