FORUMS: list search recent posts

AE crashes and Premiere low level exception error

COW Forums : Adobe After Effects

<< PREVIOUS   •   FAQ   •   VIEW ALL   •   PRINT   •   NEXT >>
bart stevens
AE crashes and Premiere low level exception error
on Sep 18, 2018 at 5:03:40 pm

I'm having issues with both After Effects and Premiere.

In Premiere, my project works fine for a while (maybe 15 - 20 min). Then I get a "low level exception error".

I can save the project, but my cineform files are not readable. When I reopen the project, files are fine (for a while) then same thing happens.

If I import the Project into After Effects, I get the same problem, but cannot save.

I'm working with both new and older cineform files. I'm not a hundred percent certain, but think the problem is mostly with older cineform avi files, maybe a conflict with the codec?

Shouldn't both Premiere and After Effects be able to read cineform files natively?

At some point I wasn't able to play older cineform avi files, so installed a older version of the codec. Then I could read the files, but now I'm getting these crashes.

I've tried reinstalling several times and rolling back to earlier programs, turning off CUDA in project settings, clearing cache... etc...

Anyone have a similar problem?

Here's the crash data:



Premiere:

A low-level exception occured in: Importer AVI (Importer:47)

Adobe Premiere Pro.exe

12.1.2.69

5b34ba17

ntdll.dll

6.1.7601.24214

5b6273e1

c0000374

00000000000bf6b2

4d6c

01d44a0c29cbaca7

C:\Program Files\Adobe\Adobe Premiere Pro CC 2018\Adobe Premiere Pro.exe

C:\Windows\SYSTEM32\ntdll.dll

52c6d24b-b600-11e8-8aad-989096ae209b



After Effects:

Problem signature:

Problem Event Name: APPCRASH

Application Name: AfterFX.exe

Application Version: 15.1.2.69

Application Timestamp: 5b35ca62

Fault Module Name: StackHash_9782

Fault Module Version: 6.1.7601.24231

Fault Module Timestamp: 5b6db5a7

Exception Code: c0000374

Exception Offset: 00000000000bf302

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional Information 1: 9782

Additional Information 2: 9782935300ff3de25ffed55ec0e933fb

Additional Information 3: d85f

Additional Information 4: d85fe3117521d458fce67542c0bd2813



Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409



If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt



Event viewer:

Details:

AfterFX.exe

15.1.2.69

5b35ca62

ntdll.dll

6.1.7601.24231

5b6db5a7

c0000374

00000000000bf302

152c

01d44ef6cb135f59

C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\AfterFX.exe

C:\Windows\SYSTEM32\ntdll.dll

8febfd58-baea-11e8-b5b7-989096ae209b

General:

Faulting application name: AfterFX.exe, version: 15.1.2.69, time stamp: 0x5b35ca62

Faulting module name: ntdll.dll, version: 6.1.7601.24231, time stamp: 0x5b6db5a7

Exception code: 0xc0000374

Fault offset: 0x00000000000bf302

Faulting process id: 0x152c

Faulting application start time: 0x01d44ef6cb135f59

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2018\Support Files\AfterFX.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 8febfd58-baea-11e8-b5b7-989096ae209b


Return to posts index

Dave LaRonde
Re: AE crashes and Premiere low level exception error
on Sep 18, 2018 at 6:03:50 pm

You wouldn't happen to be using Dynamic Link, would you?

Especially a round-trip, PP > AE > PP workflow?

If yes, I recommend just exporting from AE, then importing the exported AE work into PP. Dynamic Link isn't one of Adobe's most robust features in situations like that.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


Return to posts index

bart stevens
Re: AE crashes and Premiere low level exception error
on Sep 18, 2018 at 6:14:22 pm

Thanks for the feedback Dave...
No, not using dynamic link. I usually just : File > import > Premiere Pro project.
Again, having trouble with both programs independently.
Very strange, because both work okay for a while, then crash...
I'm reluctant, but might try re-rendering older cinefrom avi files into cineform mov. Re-cutting my reel, so not an easy task.
Thanks again,


Return to posts index


Dave LaRonde
Re: AE crashes and Premiere low level exception error
on Sep 18, 2018 at 8:15:04 pm

I'm afraid you're right on the AVI files. Convert just one as a test before you conclude it's the cause.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2018 CreativeCOW.net All Rights Reserved
[TOP]