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AE 2017 and 2018 crash when I just hit "space"

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Christian Zorzi
AE 2017 and 2018 crash when I just hit "space"
on Dec 21, 2017 at 8:40:32 pm

Hi all, just installed a new system (X299, i7-7820x, 64GB, GTX 1070, , BMD Mini Monitor, Win 7 x64). Everything works fine, hardware has been checked many times.

So I install AE 2018, open the program, start a new project and create a composition, just one text layer. I can srub through the timeline without problems. But when I hit "space" AE will crash immediately.

I've tried everything including adjusting audio settings, enabling/disabling caches and so on. Nothing helped.

Unfortunately it's the same with AE 2017. 2017 Crash Log says the following:

Crashed thread: 93 [5680] THREAD_PRIORITY_ABOVE_NORMAL
Exception Code: EXCEPTION_ILLEGAL_INSTRUCTION
Exception Parameters:
Exception Message: 3221225501 {AUSNAHME} Ungültige Anweisung Es wurde versucht, eine ungültige Anweisung auszuführen.
Application Specific Information:
C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\dvaaudiodevice.dll

And now the funny thing: CC 2015 WORKS

ANY HELP IS APPRECIATED. TIA !!!



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Walter Soyka
Re: AE 2017 and 2018 crash when I just hit "space"
on Dec 22, 2017 at 2:57:00 pm

Does it crash if you disable audio in the preview panel? Does it crash if you disconnect the BMD Mini Monitor?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Christian Zorzi
Re: AE 2017 and 2018 crash when I just hit "space"
on Dec 22, 2017 at 6:23:41 pm

Unfortunately crash happenswith audio disabled.

Presence of Blackmagic hardware doesn't make a difference either.



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Walter Soyka
Re: AE 2017 and 2018 crash when I just hit "space"
on Dec 23, 2017 at 2:00:33 am

Have you tried resetting your preferences? Hold Ctrl+Alt+Shift while launching After Effects.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Christian Zorzi
Re: AE 2017 and 2018 crash when I just hit "space"
on Dec 23, 2017 at 5:54:45 am

Of course I did.

And it happens on a fresh install, also.



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