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i have a serious problem with my AE it freeze

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ali brakat
i have a serious problem with my AE it freeze
on Oct 16, 2017 at 5:09:22 pm

i tried AE2017 cc v 14.2.1.34
and AE2014 cc

and it has the same problem
the composition panel gets frozen as it appears in this image

it first show all in white then when i tried to resize the panels it shows this repeat pannel that mean it's frozen
the rest of the program is normal all panels and menus

i tried uninstalling and reinstalling my graphics and it didn't solve the problem
this happens with any project once i open the software even if there is no new comp is created
i don't know what to do and i have serious deadlines and i really hope there is a solution other than installing a new windows
i hope someone can help
this is saved from dxdiag.exe that shows my sys info
11763_dxdiag.txt.zip


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Walter Soyka
Re: i have a serious problem with my AE it freeze
on Oct 16, 2017 at 5:57:46 pm

Troubleshooting tip #1: reset your preferences. Hold Ctrl+Alt+Shift while Ae is launching.

If that doesn't work, try disabling hardware acceleration of the UI. Edit > Preferences > Display, then uncheck "Hardware Accelerate Composition, Layer, and Footage Panels."

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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ali brakat
Re: i have a serious problem with my AE it freeze
on Oct 17, 2017 at 4:30:52 pm

thank you for the tips
it didn't solve the problem
but while stretching/resizing the panel it worked at specific sizes and go back to be frozen in other sizes but the program shows unusual delay in performance than usual like when i type in search in the project files panel or the effects panel it takes 2 seconds of total freezing of the software and every time i switch from cop to another i have to resize the panel to get it to work at some point
the same problem in Photoshop too


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Cassius Marques
Re: i have a serious problem with my AE it freeze
on Oct 17, 2017 at 6:56:50 pm

Do you have Teamviewer running by any chance?

Cassius Marques
http://www.zapfilmes.com


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ali brakat
Re: i have a serious problem with my AE it freeze
on Oct 17, 2017 at 7:35:22 pm

not even installed
i thing it is something related to my graphic drivers or windows updates
i will have to reset the system
it just happened to google chrome browser too
i have never seen anything like this
and i am afraid it would happen again as i don't know the reason yet and i will probably have the same drivers and updates again when i reset the windows and re install all my software 😭😰


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Walter Soyka
Re: i have a serious problem with my AE it freeze
on Oct 17, 2017 at 9:57:23 pm

[ali brakat] "i thing it is something related to my graphic drivers or windows updates"

I had to manually install the latest NVIDIA graphics drivers after a recent Windows update to get full functionality back on a couple of our systems.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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