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After Effects CC 2017 Not Responding

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Tyler LLink
After Effects CC 2017 Not Responding
on May 11, 2017 at 1:40:51 am

So I have just now downloaded After Effects CC 2017, (mainly for the use of the Lumetri Scopes feature) and whenever I attempt to change anything in the composition, any existing layer, effect, or if I even just move the After Effects Window around on my desktop, it will immediately begin to not respond, and then forward me to close the program. I can load up After Effects just fine, but when I edit anything in the slightest, it does not respond.

Side note; I had After Effects CC 2015 before CC 2017 and it worked just fine.


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Walter Soyka
Re: After Effects CC 2017 Not Responding
on May 11, 2017 at 11:11:16 am

Inexplicable Problem Troubleshooting Step #1 for After Effects is always resetting your preferences. Launch Ae, and hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Tyler LLink
Re: After Effects CC 2017 Not Responding
on May 11, 2017 at 11:13:07 pm

I just now tried this solution, it did not work.


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Walter Soyka
Re: After Effects CC 2017 Not Responding
on May 12, 2017 at 9:46:31 am

Bummer. I'd also suggest uninstalling and re-installing Ae, because what you are seeing is definitely not normal.

For other clues as to what might be going wrong, are you on a Mac or on Windows?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Tyler LLink
Re: After Effects CC 2017 Not Responding
on May 12, 2017 at 7:26:49 pm

I have already reinstalled once, no fix. I am on Windows 7... does CC 2017 happen to only be compatible with Windows 10?


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Walter Soyka
Re: After Effects CC 2017 Not Responding
on May 16, 2017 at 9:56:17 am

If you uncheck Edit > Preferences > Display > Hardware Accelerate Composition, Layer, and Footage Panels, does that eliminate the crashing?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Tyler LLink
Re: After Effects CC 2017 Not Responding
on May 22, 2017 at 12:19:30 am

Yes it did! Thank you so much


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Walter Soyka
Re: After Effects CC 2017 Not Responding
on May 22, 2017 at 12:31:36 am

Cool. What GPU are you using? Maybe try updating your graphics card drivers and see if that enables you to keep the hardware acceleration setting checked?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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