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CC 2014 crashing on Yosemite

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dallas kruse
CC 2014 crashing on Yosemite
on Mar 22, 2017 at 11:26:08 pm

This is a new problem. I open AE and it crashes right as the composition windows open.

Posted below is the crash report.

Can anyone help?

Process: After Effects [801]
Path: /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
Identifier: com.adobe.AfterEffects
Version: 13.0 (13.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: After Effects [801]
User ID: 501

Date/Time: 2017-03-22 16:17:49.118 -0700
OS Version: Mac OS X 10.10.5 (14F2109)
Report Version: 11
Anonymous UUID: 4A79B999-11EB-A726-7970-B0689E512EA4


Time Awake Since Boot: 1200 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffffff

VM Regions Near 0xffffffff:
-->
__TEXT 0000000100000000-0000000100004000 [ 16K] r-x/rwx SM=COW /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libstdc++.6.dylib 0x00007fff8f160891 0x7fff8f160000 + 2193
1 com.adobe.dynamiclink.framework 0x00000001046b2b04 dynamiclink::platformutils::GetPathToServer(std::basic_string const&, std::basic_string const&, std::string, std::string, unsigned int) + 580
2 com.adobe.AfterEffectsLib.framework 0x000000010070e7f9 CProject::UpdateMenus() + 1817
3 com.adobe.AfterEffectsLib.framework 0x00000001006d7319 COutlineDir::UpdateMenus() + 41
4 com.adobe.AfterEffectsLib.framework 0x000000010032051e CDocument::UpdateMenus() + 14
5 com.adobe.AfterEffectsLib.framework 0x00000001006e01ca COutlinePano::UpdateMenus() + 42
6 com.adobe.AfterEffectsLib.framework 0x000000010070abb4 CPOutlinePano::UpdateMenus() + 52
7 com.adobe.AfterEffectsLib.framework 0x00000001003174e8 CBartender::UpdateAllMenus() + 680
8 com.adobe.AfterEffectsLib.framework 0x00000001001fb58b ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 1051
9 com.adobe.AfterEffectsLib.framework 0x00000001001fd9c6 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54
10 com.adobe.AfterEffectsLib.framework 0x0000000100191cb7 EGG_ScProgressDialog::~EGG_ScProgressDialog() + 151
11 com.adobe.AfterEffectsLib.framework 0x00000001006fcc33 CPDir::SaveProjectToFileSpec(FILE_Spec*, int, bool) + 323
12 com.adobe.AfterEffectsLib.framework 0x00000001006fe627 CPDir::DoSave(int) + 71
13 com.adobe.AfterEffectsLib.framework 0x00000001006fe7c7 CPDir::DoSaveAs(FILE_Spec*) + 183
14 com.adobe.AfterEffectsLib.framework 0x00000001002c056a TestEmergencyUnhandledExceptionHandler() + 2602
15 com.adobe.AfterEffectsLib.framework 0x00000001002bf8de SetupEmergencyUnhandledExceptionHandler(bool) + 542
16 U.dylib 0x0000000102f4028a Up_InvokeUnhandledExceptionOrHardwareErrorHandler() + 74
17 U.dylib 0x0000000102f7d0c3 SetupHardwareExceptionHandling(bool) + 419
18 com.adobe.dvacore.framework 0x00000001034cdf81 (anonymous namespace)::SignalHandler(int, __siginfo*, void*) + 417
19 libsystem_platform.dylib 0x00007fff8c5e7f1a _sigtramp + 26
20 libstdc++.6.dylib 0x00007fff8f160891 0x7fff8f160000 + 2193
21 com.adobe.dynamiclink.framework 0x00000001046b2b04 dynamiclink::platformutils::GetPathToServer(std::basic_string const&, std::basic_string const&, std::string, std::string, unsigned int) + 580
22 com.adobe.AfterEffectsLib.framework 0x000000010070e7f9 CProject::UpdateMenus() + 1817
23 com.adobe.AfterEffectsLib.framework 0x00000001006d7319 COutlineDir::UpdateMenus() + 41
24 com.adobe.AfterEffectsLib.framework 0x000000010032051e CDocument::UpdateMenus() + 14
25 com.adobe.AfterEffectsLib.framework 0x00000001006e01ca COutlinePano::UpdateMenus() + 42
26 com.adobe.AfterEffectsLib.framework 0x000000010070abb4 CPOutlinePano::UpdateMenus() + 52
27 com.adobe.AfterEffectsLib.framework 0x00000001003174e8 CBartender::UpdateAllMenus() + 680
28 com.adobe.AfterEffectsLib.framework 0x00000001001fb58b ae_menu_utils::PrepareMenusForDialog(ae_menu_utils::DialogMenuPrepType) + 1051
29 com.adobe.AfterEffectsLib.framework 0x00000001001fd9c6 ae_menu_utils::ScPrepareMenusForDialog::~ScPrepareMenusForDialog() + 54
30 com.adobe.AfterEffectsLib.framework 0x000000010013d707 DialogEveBase::DoModalDialog(short, bool) + 519
31 com.adobe.AfterEffectsLib.framework 0x000000010014118c DialogGenericAnnoy::DoDialog(short, std::basic_string const&, unsigned char*) + 44
32 com.adobe.AfterEffectsLib.framework 0x00000001002a434f AnnoyUserPlus(int, std::basic_string const&, unsigned char*) + 399
33 com.adobe.AfterEffectsLib.framework 0x0000000100260e0e __gnu_cxx::__normal_iterator std::search<__gnu_cxx::__normal_iterator, __gnu_cxx::__normal_iterator >(__gnu_cxx::__normal_iterator, __gnu_cxx::__normal_iterator, __gnu_cxx::__normal_iterator, __gnu_cxx::__normal_iterator) + 7214
34 com.adobe.AfterEffectsLib.framework 0x000000010024fc95 CEggApp::PerformDeferredTask() + 53
35 com.adobe.AfterEffectsLib.framework 0x00000001000ac6ba GetAECocoaApplication() + 3130
36 com.adobe.dvacore.framework 0x000000010330340c int dvacore::config::ErrorManager::ExecuteFunction(boost::function0*, void*) + 28
37 com.adobe.AfterEffectsLib.framework 0x0000000100282c04 Get_NAB_BUILD_SYNC_SETTINGS_HIDDEN() + 1780
38 com.adobe.dvacore.framework 0x0000000103303558 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0, bool*) + 136
39 com.adobe.AfterEffectsLib.framework 0x00000001000ac507 GetAECocoaApplication() + 2695
40 com.apple.Foundation 0x00007fff905afa23 __NSFireTimer + 95
41 com.apple.CoreFoundation 0x00007fff9ab632e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
42 com.apple.CoreFoundation 0x00007fff9ab62f73 __CFRunLoopDoTimer + 1059
43 com.apple.CoreFoundation 0x00007fff9abd653d __CFRunLoopDoTimers + 301
44 com.apple.CoreFoundation 0x00007fff9ab1e608 __CFRunLoopRun + 2024
45 com.apple.CoreFoundation 0x00007fff9ab1dbd8 CFRunLoopRunSpecific + 296
46 com.apple.HIToolbox 0x00007fff8c30f56f RunCurrentEventLoopInMode + 235
47 com.apple.HIToolbox 0x00007fff8c30f1ee ReceiveNextEventCommon + 179
48 com.apple.HIToolbox 0x00007fff8c30f12b _BlockUntilNextEventMatchingListInModeWithFilter + 71
49 com.apple.AppKit 0x00007fff94f018ab _DPSNextEvent + 978
50 com.apple.AppKit 0x00007fff94f00e58 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 346
51 com.apple.AppKit 0x00007fff94ef6af3 -[NSApplication run] + 594
52 com.adobe.AfterEffectsLib.framework 0x00000001003131f1 CApplication::Run() + 65
53 com.adobe.AfterEffectsLib.framework 0x0000000100281bde MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int, int) + 894
54 com.adobe.AfterEffectsLib.framework 0x000000010028182b EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 59
55 com.adobe.AfterEffects 0x000000010000333e main + 1838
56 com.adobe.AfterEffects 0x0000000100002c04 start + 52

Music Producer dabbling in Video.
FCPX. Adobe CS6.
Canon 5D Mark III, T4i.

Small recording studio.


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Dave LaRonde
Re: CC 2014 crashing on Yosemite
on Mar 22, 2017 at 11:34:39 pm

What changed on your machine recently? Start looking there.
Also, double check to make sure AE is at at least version 11.0.4... if not, you need to get the update.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Kevin Camp
Re: CC 2014 crashing on Yosemite
on Mar 22, 2017 at 11:43:55 pm

the reports shows version 13.0. the latest update for cc2014 should be 13.2. i would try updating to the latest version.

you might also check for the latest update to yosemite.

you didn't mention it, but if you are double-clicking a project file to open AE, try opening AE first, then opening the project file. as a troubleshooting tcp, that would start to point at a possible corruption of the project file, or bad effect, media, or something along those lines.

if you can open ae, but not the project, try importing the project into a new project.

if it still crashes, try enabling the caps lock and opening the file. caps lock disables preview, so if it works, that often point to a bad effect. so, before clicking caps lock off, hide all the layer in the open comp (click the 'eyeball' icon for each layer), then click caps lock and start enabling each layer individually until you find one that crashes. then go back and try to track down who's different about the layer (effects, file type, etc). it's often plugins, and it maybe that there is an update for the plugin...

Kevin Camp
Art Director
KCPQ, KZJO & KRCW


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dallas kruse
Re: CC 2014 crashing on Yosemite
on Mar 23, 2017 at 3:12:03 am

I'll try to update. This version works on my Laptop as well (same OS).

When i open, I'm opening from the Applications folder... directly into AE (not from a project file)

Music Producer dabbling in Video.
FCPX. Adobe CS6.
Canon 5D Mark III, T4i.

Small recording studio.


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Kevin Camp
Re: CC 2014 crashing on Yosemite
on Mar 23, 2017 at 3:47:12 pm

It could also be a preference file issue, if you're still having issues, hold Command+Option+Shift while starting AE it should prompt you to reset the preference file to default settings, click OK and see if it loads without crashing.

Kevin Camp
Art Director
KCPQ, KZJO & KRCW


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