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Assets Randomly Dropping Out - After Effects CC 2017

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Andy Jay
Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 9:33:25 am
Last Edited By Andy Jay on Dec 2, 2016 at 9:49:07 am

Hi, I am doing a simple 2D animation of wind farms and having a strange problem where the turbines are just disappearing.
Its a basic comp .. no settings used apart from Rotation on the wind turbine blades .. I have attached a link to example .. I rebuilt the comp from scratch and it worked fine, then when I re opened the build this morning, the problem is back.. Basically the Blades are disappearing and then coming back .. Very strange .. Only just upgraded to CC2017.

You can see the error here -
https://vimeo.com/194011169

MAC OS CAPITAN
IMAC 27" Fully Loaded
AE CC 2017
MAC OS CAPITAN
IMAC 27" Fully Loaded
AE CC 2017

DSLR Shoots, After Effects & Adobe Post Production. Sound Design & Music.


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Walter Soyka
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 10:48:49 am

Have you tried clearing your cache?

Edit > Purge > All memory and disk cache

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 10:59:15 am

HI, yes I have just tried purging again .. the problem remains .. Bizarre ....

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Walter Soyka
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:28:01 am

Any chance you can reduce the project to just that comp with assets and post it so we can take a look?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:29:17 am

Absolutely yes, that you I will do that now ..

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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:37:08 am

Please find the AE Build and Illustrator Files here -

https://we.tl/0wkw8hq6jp

Any help really appreciated :)

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Walter Soyka
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 12:31:03 pm

Please file a bug and send this project to Adobe:
http://www.adobe.com/products/wishform.html

I see the exact same objects cutting in and out that you do. Which ones cut out, and where they cut out, seems to eb dependent on the viewer resolution.

This works fine in 2015.3. I'd suggest saving down (File > Save as > Save a copy as (CC 13)...) and working there. If you need to install Ae CC 2015, you can find the instructions for installing previous versions here:
https://helpx.adobe.com/creative-cloud/help/download-install-app.html#Insta...

You can install multiple versions side-by-side if you want.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 12:54:52 pm

OK many thanks for your response .. I'll work the turbines up in an older AE and use them as a quicktime I think .. the rest of the build is fine and I'm against the clock.

Cheers
Andy

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Alexi Vanderstraeten
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:42:21 pm

10846_xmasadvertreducedv2.aep.zip

Try with this one.
I don't know what you did but I recreated what you did from scratch and this way it works fine.

Can you please give me feedback if it works that way for you?


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Alexi Vanderstraeten
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:44:55 pm

My bad, even this version when rendering gives the same issues...


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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 5, 2016 at 2:21:49 pm

Hi thanks for your time on this .. I opened the version you created and my problem still remains.. Very strange.
I did as someone mentioned above and exported the scene to AE CC 2015 and it work, so I rendered this and used the quicktime in CC 2017. Thankfully no other errors from there!
Thanks again

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Tim Kurkoski
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 2, 2016 at 11:50:59 pm

Does the problem go away if you disable the Hardware Accelerate Composition, Layer, and Footage Panels option in Preferences > Display?


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Andy Jay
Re: Assets Randomly Dropping Out - After Effects CC 2017
on Dec 5, 2016 at 2:37:06 pm

Hi, no I tried that and it made no difference

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