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CC 2017 crashing when "solving camera" in 3d camera tracker

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Chace Whitaker
CC 2017 crashing when "solving camera" in 3d camera tracker
on Nov 18, 2016 at 2:43:58 am

When camera tracking, after effects reaches "resolving camera" and crashed, with no save option. "Adobe After Effects CC 2017 has stopped working" pops up.

System specs:
OS Name: Microsoft Windows 10 Home
Version: 10.0.14393 Build 14393
System Manufacturer: HP
System Model: 550-a114
System Type: x64-based PC
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics, 2000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date: AMI A0.09, 9/14/2015
Installed Physical Memory: (RAM) 8.00 GB

There are 2 crash logs in event viewer:
-
-

1000
2
100
0x80000000000000

427447
Application
whitakerPC


-
AfterFX.exe
14.0.0.207
5808771f
mkl_def.dll
11.1.0.1
51dee742
c000001d
00000000001c3e82
20ac
01d24147f3c9726a
C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe
C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\mkl_def.dll
a31117ee-aa42-4b82-aaa4-52a022bfef82






and


-
-

1005
2
100
0x80000000000000

427448
Application
whitakerPC


-

Adobe After Effects CC 2017.0
00000000
0




I tried a hard shutdown (not fast startup) and a tried running in win7 compatibility mode. I cant figure this one out.

thanks in advance


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Michael Szalapski
Re: CC 2017 crashing when "solving camera" in 3d camera tracker
on Nov 18, 2016 at 4:17:28 pm

As I said in your thread on the Adobe forums, AMD processors aren't officially supported in versions of After Effects after 13.7.1. However, this might be an issue with your antivirus, antimalware, or firewall.

- The Great Szalam
(The 'Great' stands for 'Not So Great, in fact, Extremely Humble')

No trees were harmed in the creation of this message, but several thousand electrons were mildly inconvenienced.


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Chace Whitaker
Re: CC 2017 crashing when "solving camera" in 3d camera tracker
on Nov 18, 2016 at 4:31:22 pm

Yes, I doubt norton is the issue, but I'll try it. I don't mind downgrading to cc 2015 if I have to. Thanks for the help.


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