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After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010

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Sebastien Bruzzo
After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 28, 2016 at 10:41:39 pm

Hello dear community,

First my configuration :
Mac Pro mid-2010 (5.1) 2 x 6 core, 32 Go RAM, NVIDIA Quadro FX 4800 1500 Mo DDR3
After Effects CC 15.3
Last updated drivers for NVIDIA and CUDA.

Here's the problem :
In the "GPU Informations" panel inside AE preferences, it's impossible to select the GPU for raytracing, it appears grey in the drop-down menu.



(sorry it's in french)
Ebauche rapide : Disponible
Mémoire de textures : 614,00 Mo
Lancer de rayon : Unité centrale
(GPU indisponible - Périphérique ou pilote CUDA incompatible)
OpenGL
Fournisseur : NVIDIA Corporation
Périphérique : NVIDIA Quadro FX 4800 OpenGL Engine
Version : 2.1 NVIDIA-10.11.13 346.03.15f03
Mémoire totale : 1,50 Go
Modèle d’ombrage : -
CUDA
Version du pilote : (5.0 ou version ultérieure requise)
Périphériques : -
Mémoire utilisable actuelle : -
Mémoire utilisable max. : -

Any clue about this ? After Effects recognizes the NVIDIA card but says it's incompatible.

I know it would be much better to work with Cinema4D but the problem is i'm not the one who created this project, i have to work on it and deal with the raytraced 3D...

Thanks to everyone for your help ;)


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Dave LaRonde
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 30, 2016 at 2:41:27 am

Adobe has not done anything with ray tracing since AE CC 2012. It never worked well, so it's no great loss. It has been replaced by C4D Lite. Use it instead.

Dave LaRonde
Promotion Producer
KGAN (CBS) & KFXA (Fox) Cedar Rapids, IA


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Sebastien Bruzzo
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 30, 2016 at 6:38:19 am

Hello Dave, thank you I know about that already.
As I said if i had choice, i would prefer to work with C4D.
But the project I'm working on is not mine and I have to update many elements inside this project. It has been made using raytrace 3D and I have no other choice.
The problem is not raytracing, but why After Effects recognize my graphic card and still saying it's not compatible.


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Walter Soyka
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 1:11:01 pm

[Sebastien Bruzzo] "The problem is not raytracing, but why After Effects recognize my graphic card and still saying it's not compatible."

Perhaps you need to install NVIDIA's CUDA drivers:
http://www.nvidia.com/object/mac-driver-archive.html

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Sebastien Bruzzo
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 3:07:41 pm

I already did, all drivers for NVIDIA, CUDA, updates for OSX have been installed.

As shown on the screen capture, After Effects (latest version) recognize the graphic card.


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Walter Soyka
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 3:17:14 pm

The CUDA driver is separate from the GPU drivers. What version of the CUDA driver is installed?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Sebastien Bruzzo
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 3:18:27 pm

The last one, as i said. CUDA 8.0.46


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Walter Soyka
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 3:29:25 pm

I'm sorry, I missed that the first time around. I'm not sure I can help you without a similar hardware configuration here to test. What you have done should work. Does the CUDA control panel run ok?

You can still render the project without CUDA -- the ray-tracer works on the CPU, too. The FX 4800 is not exactly a speed champion, so you may not be giving up a huge amount of performance.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Sebastien Bruzzo
Re: After Effects CC15.3 GPU not available with Quadro FX 4800 on Mac Pro 2010
on Oct 31, 2016 at 3:35:54 pm

Yep, it should work, but the CUDA panel is empty.
The raytraced comps gives me a saturated memory error alert :

"After Effects error: Ray-Traced 3D: Out of paged mapped memory for Ray tracer. Your project may exceed GPU limits. Try closing other applications. Try updating the CUDA driver. ( 5070 :: 2 )"

That's why i wanted to understand and fix the problem. I also tried to add my graphic card in the "raytracer_supported_cards.txt" but it has no effect. This trick is working on an iMac 27" with a GeForce GTX 780M (i have tested today), and allows to select the GPU in the drop-down menu.


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