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this is how my week ended (2 minutes ago)

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Bob Zelin
this is how my week ended (2 minutes ago)
on Oct 3, 2014 at 9:59:24 pm

I should pay a therapy charge, so that I can complain here.
After having a good day (installing an AVID ISIS) a client of mine called, who was very angry.
Two folders on their shared disk drive volume have "disappeared". I said "do you have a beeping noise, or a folder that popped up, indicating a bad drive" - NO. I remote in, the RAID is in perfect condition.

"SO HOW CAN I GET THOSE FOLDERS BACK". I told him that there is nothing wrong with his system, and that he should be BACKING UP his files on his RAID. I told him that at the very least, it is very inexpensive to purchase a USB "toaster" and some cheap SATA drives to simply backup his critical files, in case of problems like this. To which he replied angrily "I don't understand - I spent a lot of money for this RAID protected drive array - why should I have to spend even more to backup these files !!!!".

Ya know, you just can't win sometimes.

Bob Zelin

Bob Zelin
Rescue 1, Inc.
bobzelin@icloud.com


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Neil Sadwelkar
Re: this is how my week ended (2 minutes ago)
on Oct 9, 2014 at 12:18:42 pm

Disappearing files on a shared storage. I've seen many of those.
People ask me if there's some way to log when a file was deleted and by whom.
I tell them yes. It's called 'Honesty'.

-----------------------------------
Neil Sadwelkar
neilsadwelkar.blogspot.com
twitter: fcpguru
FCP Editor, Edit systems consultant
Mumbai India


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