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Incompatible Card with half a day's footage on it

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Benjamin Ahr Harrison
Incompatible Card with half a day's footage on it
on Jun 5, 2010 at 6:49:00 pm

I shot a whole bunch of footage the other day on a 32GB card in an HVX. At some point my sound person asked to see playback on the last thing we'd shot. I went into VCR mode and pressed play on the last clip, only to have the clip (roughly 15 minutes of interview footage) stop playing back after a few seconds. I tried pressing play again, the onboard screen went black and back to the thumbnails screen instantly. I decided to try turning the camera off and turning it on again, and when I did, the card came back with an Incompatible Card error (first time I have ever encountered this). I have tried the card in a couple of HVXs and a G4 with a cardbus reader and had no luck recovering my footage. This is a huge problem as the shoot was a nightmare to schedule and the client is going to be super pissed if we lost the stuff we appear to have lost. Can anyone help me? I'm desperate.

http://www.double7film.com


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Philip Merten
Re: Incompatible Card with half a day's footage on it
on Jun 5, 2010 at 7:25:07 pm

A year ago I had a similar problem with a P2 card shooting on the HPX500. I could see the thumbnails but I was unable to play it back in the camera or import it into my NLE. I sent the card to Panasonic's engineering office in NJ and they told me that the card was bad. Luckily they were able to salvage the footage and they put it on a replacement card. Give them a call and send them the card.
Good luck!


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Fernando Mol
Re: Incompatible Card with half a day's footage on it
on Jun 5, 2010 at 7:26:28 pm

I have heard this is a two step process. But I haven't tried successfully yet.

First, you must recover the data with some recovery software that allows you to define a custom file type. Like Boomerang or Data Rescue.

There's an utility from Calibrated Software that allows you to recognize orphan MXF files that you can save later as quicktime movies. I found all of this suggestions for the Mac, but I'm in a PC, so haven't had luck yet.

A last resort is to send the card to Panasonic. They're supposed to have some recovery lab.

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