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Not your typical firmware update issue...

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Andrew Saliga
Not your typical firmware update issue...
on Mar 24, 2010 at 9:23:42 pm

We have an HVX-200 that has been mainly used with miniDV or a FS-100 drive.

We've tried several times in the past to update the firmware to allow higher capacity P2 cards. (This is an old, old update.) This update process has never been successful, so today I looked back into it since the FireStore drive is a pain to work with.

I downloaded the firmware from Panasonic, added it to an SD card that was freshly formatted in an HVX-200, initiated the menu operations, etc., but the camera will not see the card and give the "Update" option.

This particular camera wasn't able to format the SD card, so I formatted it in our other HVX-200 (which has never had a problem with a firmware update). Attempting to format in the troublesome camera gives me the error message "Warning, cannot format!". The write protect tab is not locked on the SD card.

Is this a hardware issue? Has anyone experienced this or this there a hidden diagnostic menu of sorts in the HVX?

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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John Fishback
Re: Not your typical firmware update issue...
on Mar 24, 2010 at 10:13:46 pm

I'd check with your dealer. Sounds like a hardware issue of some sort.

John

MacPro 8-core 2.8GHz 8 GB RAM OS 10.5.8 QT7.6.4 Kona 3 Dual Cinema 23 ATI Radeon HD 3870, 24" TV-Logic Monitor, ATTO ExpressSAS R380 RAID Adapter, PDE enclosure with 8-drive 6TB RAID 5
FCS 3 (FCP 7.0.1, Motion 4.0.1, Comp 3.5.1, DVDSP 4.2.2, Color 1.5.1)

Pro Tools HD w SYNC IO & 192 Digital I/O, Yamaha DM1000, Millennia Media HV-3C, Neumann U87, Schoeps Mk41 mics, Genelec Monitors, PrimaLT ISDN


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Jeremy Garchow
Re: Not your typical firmware update issue...
on Mar 25, 2010 at 12:52:12 am

Try a smaller capacity SD card.


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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 25, 2010 at 7:19:08 pm

I like where your head is. Now just to track one down...

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Jan Crittenden Livingston
Re: Not your typical firmware update issue...
on Mar 29, 2010 at 1:25:32 pm

Make sure it is an SD card and not an SDHC card.

Best,

Jan

Jan Crittenden Livingston
Product Manager, HPX500, HPX300, HPX170, HVX200A
Panasonic Broadcast & TV Systems



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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 29, 2010 at 2:41:44 pm

Thanks Jan.

It is indeed an SD card. It's 1GB, so I'll try looking around for a smaller capacity card.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 3:43:04 pm

I've since tried a 1GB and a 512MB card, both without any luck. I've formatted these cards on my Mac as FAT32 before trying them in the HVX. They read, but will not format. The other HVX reads and formats them.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 4:17:13 pm

Any chance it'd need to be a card smaller than 512MB?

I'm hesitant to say it's hardware because the camera sees the card. When the card is inserted I can perform card "Operations" on it through the menu, but when I remove the card, it's grayed out as I would expect it to be.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Jeremy Garchow
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 4:23:32 pm

[Andrew Saliga] "Any chance it'd need to be a card smaller than 512MB? "

Yes.


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gary adcock
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 7:14:13 pm

[Andrew Saliga] "Any chance it'd need to be a card smaller than 512MB? "

if I remember correctly- the HVX manual states the SD card needs to be something less that 64MB but it has been awhile since I looked.

gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows for the Digitally Inclined
Chicago, IL

http://blogs.creativecow.net/24640



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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 7:16:43 pm

I was thinking along those lines, but I looked it up. 8MB-1GB supported.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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John Fishback
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 7:36:10 pm

Of course, you might need the new firmware to use the larger cards. Talk about a Catch 22 :)

John

MacPro 8-core 2.8GHz 8 GB RAM OS 10.5.8 QT7.6.4 Kona 3 Dual Cinema 23 ATI Radeon HD 3870, 24" TV-Logic Monitor, ATTO ExpressSAS R380 RAID Adapter, PDE enclosure with 8-drive 6TB RAID 5
FCS 3 (FCP 7.0.2, Motion 4.0.2, Comp 3.5.2, DVDSP 4.2.2, Color 1.5.2)

Pro Tools HD w SYNC IO & 192 Digital I/O, Yamaha DM1000, Millennia Media HV-3C, Neumann U87, Schoeps Mk41 mics, Genelec Monitors, PrimaLT ISDN


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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 7:41:00 pm

Yeah, that's what I'm starting to worry about haha.

I've heard rumors about being able to update it with USB connection? Any validity to this? I couldn't find any documentation.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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John Fishback
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 8:32:19 pm

Sorry, I'm not familiar with a usb procedure. I know the SD cards can't be SDHC versions, only SD.

John

MacPro 8-core 2.8GHz 8 GB RAM OS 10.5.8 QT7.6.4 Kona 3 Dual Cinema 23 ATI Radeon HD 3870, 24" TV-Logic Monitor, ATTO ExpressSAS R380 RAID Adapter, PDE enclosure with 8-drive 6TB RAID 5
FCS 3 (FCP 7.0.2, Motion 4.0.2, Comp 3.5.2, DVDSP 4.2.2, Color 1.5.2)

Pro Tools HD w SYNC IO & 192 Digital I/O, Yamaha DM1000, Millennia Media HV-3C, Neumann U87, Schoeps Mk41 mics, Genelec Monitors, PrimaLT ISDN


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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 8:43:17 pm

Hmmm. I've sent a support request to Panasonic. We'll see how that goes. Below is the detailed description I sent them along with the troubleshooting steps I've taken.


" I have an HVX200 that has not had a firmware update in a few years. It is currently running version 2.03. I would like to update the firmware so the camera can accept higher capacity P2 cards, but the camera gives me errors with any SD card I use.

I am using SD cards, not SDHC, and I've tried a 1GB and a 512MB card. Neither work in the HVX200 that is running the old firmware, but my HVX that is running 4.06 has no problem with these cards.

It seems the "problem" camera detects these cards because I see the menu option for "SD Card" in MCR Mode>Operation>Format>SD Card go from gray to black when I insert the card. When I attempt to format I get the error "Warning - Cannot Format!". In VCR Mode in Card Functions>SD Card Format>Yes I get the error "SD Card Format NG Error" The user manual mentions "Write NG Format Error", and says to format to correct this problem. This obviously does not work.

I have formatted each of these cards several times on a Mac AND on a PC in the FAT32 filesystem. I have also formatted each of them in the functional HVX200 and then tried to use them in the "problem" camera. All saving, restoring, and formatting functions work in the functional camera, but not in the problem camera. "


-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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gary adcock
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 9:02:32 pm

[Andrew Saliga] "Hmmm. I've sent a support request to Panasonic. We'll see how that goes. Below is the detailed description I sent them along with the troubleshooting steps I've taken. "

I checked my original notes.

The max allowable size of the SD Memory card in the first release of the HVX200 was 64MB, it has to be that size MB size or less SD card- nothing else will work.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows for the Digitally Inclined
Chicago, IL

http://blogs.creativecow.net/24640



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Andrew Saliga
Re: Not your typical firmware update issue...
on Mar 30, 2010 at 10:17:59 pm

Gary, I owe you. I guess this is one reason to keep up with firmware updates.

Thanks a ton. By some miracle I was able to find one online. If you don't here anything back from me on this thread, the update worked with the 64MB card.



-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Andrew Saliga
Re: Not your typical firmware update issue...
on Apr 2, 2010 at 9:23:28 pm

Well as much as I wanted the 64MB card to be the fix, it wasn't.

I got the card in today and formatted it on PC with the SD card formatter program from Panasonic's site. Then I unzipped the update on the PC, transferred it to the SD card via USB on the PC and tried to update. Same errors. I know it's not my process that is wrong because I updated our other HVX200 yesterday with the exact same process to go from version 4.06 to 4.10 of the firmware.


Any, and I do mean any, troubleshooting suggestions are welcome.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Jeremy Garchow
Re: Not your typical firmware update issue...
on Apr 3, 2010 at 2:00:48 am

Format in camera?


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Andrew Saliga
Re: Not your typical firmware update issue...
on Apr 8, 2010 at 8:02:36 pm

Unfortunately it doesn't work. I've contact a repair center and will be shipping it off shortly since it seems to be a hardware issue.

Thanks for all the input guys.

-Andrew Saliga

Steelehouse Productions
http://www.steelehouse.com (undergoing a much-needed redesign)
http://www.vimeo.com/steelehouse


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Ivan Gonzalez
Re: Not your typical firmware update issue...
on Apr 20, 2010 at 4:52:48 pm

Hi Andrew.

I have the same problem. Im trying to update the camera from 4.06 version to 4.10. I can format the sd cards using the camera but when i go to update the camera. update doesnt show up on the operations menue.


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Steve Berry
Re: Not your typical firmware update issue...
on May 17, 2011 at 3:21:51 am

Hi, first time poster here. I ran a google search as I was having this exact same problem off of a used HVX 200. The firmware I currently have installed is 2.02 so this thing is back in the stone ages. Does not read any 16gb or 32gb P2 cards. No option to update, it would be great if anybody had some sort of resolution for this. Thanks a ton!


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Andrew Saliga
Re: Not your typical firmware update issue...
on May 17, 2011 at 2:55:16 pm

Hi Steve.

I sent our HVX-200 off to Fox Valley Video Services for examination and repair. We had a defective P2 circuit board assembly. To replace the board and perform basic maintenance on the camera as about $600 then $400 for labor.

Check with Fox Valley. I think you can send your camera to them for diagnosis. If the cost is that high, you might as well buy a 7D.

Andrew Saliga
I/O Specialist/Assistant Editor
Steelehouse Productions
http://www.steelehouse.com


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