My associate shot footage in 24p standard def and sorry thats all i know on his hpx500 settings. The camera is new to him so he's not sure as to what could be causing our problem.
Our problem is that when we import the clips (which are simply copied video folder from p2 folder to hard drive) and then imported clips from video folder into premiere pro 4) The clips are small in program monitor and require a 30 percent zoom to be applied in order to fill screen. It is as though they are actually a smaller resolution ie. 520X360 with black bars horizontal and vertical. The clip properties say the clips is 720X480.
I do pray that perhaps these clips are beeing importaed wrong perhaps they need to be captured via firewire for example, or are they actually layed down in this format and unretrievable in there intended 720X480 resolution. I downloaded the manual and can not find any settings in hpx500 that would produce these smaller clips which is encouraging, but clearly I could of missed something in the manual.
This situation is serious as we have hours of this footage that can not be reshot easily if at all. Zooming is our only option at this point and this clearly degrades the footage as you can imagine.
I don't know Premiere, but is it possible you've imported a SD clip into an HD timeline? Check your settings. It might make more sense to ask this in the Premiere forum as it's more likely an import/setup issue and not an HPX issue. I've never seen the HPX produce non-standard-sized clips.
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Sound like he shot letterbox instead of anamorphic, or you are working in a standard 4x3 timeline and not using an anamorphic timeline. Your footage needs to be tagged anamorphic as well, although I am not that familiar with Premiere so I can't rally comment on how it works too well.