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Mike herbach
hvx 200
on Apr 14, 2009 at 2:00:11 am

Scott I am using this post to figure who else has had the same problem,
I found several user groups where this was the case.

many including Barry Green writer of the HVX200 Bible have all said that this camera a
has a weak wire harness that has come loose.
the camera has roughly 27 hrs maybe at most of studio hours ,
never dropped ever
unless in shipping?


I bought from B&H in 2007 at the end of April
I can dig up the receipt if your curiosity demands it.
and yes I have used sony cameras pretty much since way back to HI 8
with Panasonic mixers and other video production equipment
panasonic is like the GM of the video industry.
anyhow off to NAB to find a rep and get the skinny
if there are this many cases of faulty wiring than Panasonic should do the right thing.
let me know if you have a better way to contact panasonic I have tried google searching a official Panasonic repair center that used to be in Cali not here anymore.

as far as replying to posts I am a first time user of Creative Cow I did not realize that the threads where old ..... if they are old why keep them up.


anything else you would like to know?
let me know if you would like to see a copy of the receipt from B&H it was around the time
the 8 gig cards that Panasonic included in the sell did not exist for shipping until 4 months later.

If you have had great experience with Panasonic I would like to hear about them.

p.s I have been in the biz over 25 years I don't drop cameras
or hire people that do
--


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Steve Eisen
Re: hvx 200
on Apr 14, 2009 at 3:22:57 am

Mike

Jan will tell you to send your camera to the repair center. If you want to wait and ask her personally at NAB, feel free.

I've been a shooter well over 20 years. I've used cameras from all manufactures and have only had a few minor issues over those years.

Steve Eisen
Eisen Video Productions
Board of Directors
Chicago Final Cut Pro Users Group


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cow
Mike herbach
Re: hvx 200
on Apr 14, 2009 at 3:32:43 am

I have had many panasonic products break down contuosly.
I have to shoot in Florida and I dont have time to wait for a defective product to be repaired.

If it was a car there are Lemon laws for mass defects.
anyhow I swore after my Panasonic mixer went down for the 3rd timwe never to buy Panasonic. flimsy bad service even back when I was waiting for the P2 cards to arrive that there was a shortage ..yet everyone was selling them online for $1200 for a 8 gig card.

why cant there be at least some quality in high ticket items
is it that hard to give quality for the price.
Like I said less than 27 hrs in studio time


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Jan Crittenden Livingston
Re: hvx 200
on Apr 14, 2009 at 11:10:41 am

Mike,

This is not a massive problem, it is a problem and can be fixed quickly and easily. I see that you are in Florida, you can find a service center by going to this page http://www2.panasonic.com/consumer-electronics/support
At the bottom of the frame there is a box that asks for zip cod and model number it will bring up a servicer near you.

Keep in mind that if this were a problem on alll of the cameras it would be a huge problem and we would be repairing close to 60,000 cameras. That is not the case. Why some break and others don't, could say why, but it happens.

But do the search and send it in. This is basically what you will be told at NAB.

See you there,

Jan

Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems



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Dave LaRonde
Re: hvx 200
on Apr 14, 2009 at 3:54:18 pm

[Mike herbach] "...why cant there be at least some quality in high ticket items..."

Well, there's one fundamental mistake: assuming the HVX 200 is a high-ticket item. Take a look at the following list of Panasonic P2 cameras and see where yours ranks:
http://catalog2.panasonic.com/webapp/wcs/stores/servlet/ModelList?storeId=1...

Dave LaRonde
Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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cow
Mike herbach
Re: hvx 200
on Apr 14, 2009 at 4:09:44 pm

I am well aware of the line of P2 cameras and there prices, anything over $7000 you would be stupid not to lease.
my point is anything over $5000 sholud last more than 27hrs / 4 days of studio usage. before having to be sent in for repair ( as I have experineced with other Panasonic equipment)

do you disagree?
isf so after I get it fixed I will gladly sell it to you for $4000 and buy Sony. at least you can use reg SD cards.
I am not using this camera for weddings & Barmitzbvahs but a travel show. even the lowend consumer HD sony cameras I use for ariel & under water B-roll have lasted with abuse...now I have to spend more money to fix a camera I spent close to $8000 on with a 8 gig card I bought for $1200 a P2 store that never gets all the clips....junk!
so look for a HVX 200 for $ 4000 hardly used for sale posting once I get it fixed


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Jan Crittenden Livingston
Re: hvx 200
on Apr 14, 2009 at 10:20:46 am

Hi,

There is a Panasonic service center in LA on Cahuenga Blvd, West. You should take it there if you are in LA, they have a couple of excellent service guys there.

If you are not in LA, all you need to do is to go to our website, http://www.panasonic.com, click on support, then find servier, type in the model number and your zip code and there will be the three closest servicers to you.

Best,

Jan

Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems



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cow
Mike herbach
Re: hvx 200
on Apr 14, 2009 at 4:15:40 pm

I will call them in La and get a quote ...I am sure Bench fee just to open it up will be like $200-300 before parts?
The gift that keeps on giving....
no it was ideas for life
should be

"Panasonic repair$ for life!"



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Michael Sacci
Re: hvx 200
on Apr 14, 2009 at 4:52:21 pm

Lemon Law is that a single car has a problem that cannot be fixed after 3 tries. Not that a car has a problem.

You are acting like a baby, grow up this is part of the business, it sucks but you have to roll with the punches. Which means there are times you don't make as much money on a job because you have to rent a camera to use because your camera is in the shop, so you end up taking a double hit. This double sucks but you move on.

BTW, these cameras are road warriors as a whole, I know of too many of them that are on tour with rock bands. This is not to say that they don't go down but it attest to the fact that as a whole they are very well made and durable.



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Jan Crittenden Livingston
Re: hvx 200
on Apr 14, 2009 at 6:19:09 pm

Hi Mike,

If you are in Florida you should contact the folks in NJ, but there are likely places much closer to you and that would cost you less in shipping and maybe less for bench time.

Best,

Jan

Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems



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Ron Lindeboom
Re: hvx 200
on Apr 14, 2009 at 8:20:47 pm

Michael,

I hate to say this but as in most things that are made by humans, stuff happens.

I used to run a company that made parts for the Space Shuttle and even in that program, there was never a 100% failsafe part. (No, we didn't manufacture O-rings but we did manufacture the parts that cut the heat shield tiles into the correct size and shape.) I will never forget the horror when we all watched the Challenger explode and kill so many people. As someone who worked on the project, I can still see Nancy Reagan working with the wives and spouses with whom she met and stayed for quite a few days down at Johnson Space Center.

NASA runs on quite a stringent standard of quality and even there, things happen.

In normal manufacturing circles, the average is 6% failure rate which is considered quite a good average. But it still means that six people out of 100 will have issues of some kind.

But 94 won't.

If this seems too high, consider Palm Treo and the Blackberry which have far higher failure rates. See this story at: http://news.techwhack.com/9368-blackberry-treo-iphone

Unfortunately, these kinds of statistics don't comfort the average-of-six people who will experience these issues but that is life in the world of humanity.

Tim Wilson (our associate publisher of our magazine) just spent the last couple of days getting his Adobe suite to reauthorize -- again. It just quit on him and wouldn't reauthorize.

Stuff happens.

Nearly all of us on the COW's management team have been fighting these authorization issues for the last couple of years. Oh, and we buy our software, we do not get complimentary copies.

No one is immune to the fact that no matter what it is, no matter what you do, there will be failure along the way. As I have often said over the years: these things are not made by God and are not delivered to earth by dove and angel escort.

You have had your say and the COW has never been about whipping the audience into a feeding frenzy. That is why I have NOT approved the last 10 or so posts that you made because they were EXPRESSLY designed to do just that.

You want to scream censorship? We didn't censor you, you said what you wanted to say and have made your point.

What HAS been censored and always will be in the COW is the ongoing, repetitious drum beating (ad nauseum) that some people want to do in the name of Free Speech. You may think it is interesting, we think that at a certain point, the point has been made and the solution offered. Live with it or don't but high-jacking a forum and trying to turn it into a place to tar-and-feather a company isn't going to happen. (We didn't do it to Adobe, even though we sure wanted to. We aren't asking you to do anything that we aren't willing to live by ourselves.)

These are our policies and if they are too egregious for your personal tastes, then you have our apologies but we will not be changing them as fire fights get really boring after a while.



Best regards,

Ron Lindeboom

Creativity is a type of learning process where the teacher and pupil are located in the same individual.

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
- Antoine de Saint Exupéry






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gary adcock
Re: hvx 200
on Apr 14, 2009 at 9:01:20 pm

[Ron Lindeboom] "These are our policies and if they are too egregious for your personal tastes, then you have our apologies."


Ron,

It is appreciated, the repetitive commentary that was sent Jan's way was unnecessary, thanks for stepping in.

gary adcock


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Michael Sacci
Re: hvx 200
on Apr 14, 2009 at 9:14:38 pm

On the flip side, I'm amazed at the fact that such a high level person within Panasonic answers questions in such a timely fashion on this forum. Jan is an example to the way big corporation can and should operate.






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Ron Lindeboom
Re: hvx 200
on Apr 14, 2009 at 9:16:43 pm

You are indeed welcome, Gary. You know that we strive for fairness and balance. We let people have their say and they are welcome to express their opinion -- but it ends there and is not going to become The Tirade That Would Not Die.

And as you have said, Jan most certainly does not deserve that: we have been honored over the years to have her input and presence here, she has helped many a user and she deserves more respect than what I saw happening in this exchange.

Best regards,

Ron Lindeboom

Creativity is a type of learning process where the teacher and pupil are located in the same individual.

Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.
- Antoine de Saint Exupéry






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cow
Mike herbach
Re: hvx 200
on Apr 16, 2009 at 1:51:40 am

OK enough said ,

you all think it is normal
for a $500 repair for a defect wiring
on a camera less than 30 hrs of use.
actually $88 inparts $350 labor and shipping.

talk about mass lowered expectations!
thisis not human lives,
space ships or stock market
it is a product. I am ending this thread buyer beware I can post my own thoughts on google


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Ron Lindeboom
Re: hvx 200
on Apr 16, 2009 at 11:24:23 am

Mike,

Rail all you want. You had your say. You said what you wanted to. You said it more than once. No one censored you.

What WAS censored is the pathetic whining and repetitious ongoing brain-numbing echoes that you seem to want to keep trying to post over and over.

If that is what you want, go somewhere else, we gave you your say and it's time to move on.

Read our policy statement. This ain't Creative Bitchfest.

Ron Lindeboom


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gary adcock
Re: hvx 200
on Apr 16, 2009 at 9:35:31 pm

[Ron Lindeboom] "Read our policy statement. This ain't Creative Bitchfest.
"


I love you man....

thats going to be my new sig file.



gary adcock
Studio37
HD & Film Consultation
Post and Production Workflows

Inside look at the IoHD
http://library.creativecow.net/articles/adcock_gary/AJAIOHD.php




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Christopher Wright
Re: hvx 200
on Apr 16, 2009 at 8:20:46 pm

you all think it is normal

Actually it is not normal, that is the point.
I know 20 people (even in my small market) that own HVX-200s and they haven't had a lick of trouble with any one of them. If you would have bought from a local authorized Panasonic dealer in the first place you wouldn't be having your "lemon" problem. If your case wasn't the very rare exception, versus the overwhelming norm, you might get a little sympathy here. Believe me, if there was a problem with a lot of the HVX-200s, you would have heard about it a long time ago on this very forum. It also never helps your argument bashing an entire company's line of products because of your bad experiences with two of them.

Dual 2.5 G5, IO, Kona LH, IO, Medea Raid, UL4D, NVidia 6800, 4Gig RAM
Octocore 8 GB Ram, Radeon card, MBP, MXO
Windows Vista Adobe Studio CS4, Vegas 8.0, Lightwave 9.3, Sound Forge 9, Acid Pro 7, Continuum 5, Boris Red 4, Combustion 2008, Sapphire Effects


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cowcow
Mike herbach
Re: hvx 200
on Apr 16, 2009 at 8:41:58 pm

I am sure as the months go by the number s will grow I have found several others including Barry Green himself that had the same problem.
I know if it was my company I would offer to fix the problem, as they left the factory with the problem.
that is all I am saying I dont feel I should pay an additianol $500-$600 to fix it.

I rather put that towards a sony.


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Rennie Klymyk
Re: hvx 200
on Apr 16, 2009 at 8:48:58 pm

I should let sleeping dogs lie but I can't help wondering why you only have 27 hrs. in 2 years on the camera. Has it been stored out in that high Florida humidity? This issue should have surfaced 23 months ago.

"thou can not stir a flower without crumbling a star" ......Henry Wadsworth Longfellow


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Richard Harrington
Re: hvx 200
on Apr 17, 2009 at 5:52:42 am

I make a motion to Close... do I have a second.

Can the forums please go back to helping people... write Panasonic a letter or call their customer support group. This is not the place.

Richard M. Harrington, PMP

Author: Photoshop for Video, Understanding Adobe Photoshop, Final Cut Studio On the Spot and ATS:iWork


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