Sorry for your inconvenience in the wait for your certificate, but they have tightened up the time to about a week.
So yes upon registration of your camera you will extend our warranty to 4 additional year to the already standing 1 year parts and labor, it becomes a 5 year warranty. Having you register your camera does a number of things that are proactive in nature. We live in a world where bad things like having your equipment stolen happens,and having the manufacturer not only aware of the equipment but who owns it is a very good thing. Because we all know that eventually it will need repair, and if it shows up at Panasonic, we have a record of the owner so the possibility of return is much higher.
So registering your camera gets you a 5 year warranty. And the certificate that is issued to you helps you get a $2000 Rebate. But that program does end at the end of September.
Hope that helps,
Jan Crittenden Livingston
Product Manager, HPX500, HVX200, DVX100
Panasonic Broadcast & TV Systems
Has anyone else had an issue with the rebate team?
I just received a denial of my rebate stating only that it was late. Since I registered the letter I know this isn't the case.
Unfortunately, and very irritatingly, they give almost no explanation about it or contact information. That is, no email, no website, no phone number. They do provide a snail mail address to 'resubmit' to with additional documentation. But please, its almost like they want to make it difficult to dispute this.
I have heard that this is a common problem with rebate programs but my last Panasonic rebate went flawlessly. Have they changed rebate companies recently? Does anyone here have reasonable, 21st century contact information?