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Motion 2.1.2 update

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Piper
Motion 2.1.2 update
on Jun 28, 2006 at 8:08:38 pm

When I enter my FCS serial number, and click download the Motion 2.1.2 update, I get the message "It appears you've already downloaded that update", which I have not. Only other FCS .1.x updates.

Anyone else having this problem? Apple, are you watching and have any comment? Or can you fix the problem?

Thanks,

Gary Morris McBeath
SaltAire Cinema Productions


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Piper
Re: Motion 2.1.2 update
on Jun 28, 2006 at 8:12:38 pm

Sorry for the double post, I didn't think the first one went through.

Gary


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Jim Kanter
Re: Motion 2.1.2 update
on Jun 29, 2006 at 3:27:55 am

Have you tried updating through Software Update?

Jim Kanter,
Digital Film Institute
http://www.dfilminst.com


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Piper
Re: Motion 2.1.2 update
on Jun 29, 2006 at 3:31:53 am

Might work, but I don't have the Mac hooked up to the internet. Have to do all my internet work on a PC, and transfer the updates to the mac with a CD. But thanks for the idea.

Gary


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Cofe
Re: Motion 2.1.2 update
by
on Jun 29, 2006 at 6:32:52 am

You're not the only one :-(
I already contacted Apple here in Aus but haven't heart back.
Luckily I have the edit machine hooked up to the net and can use software update.
Strange one??


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Jim Kanter
Re: Motion 2.1.2 update
on Jun 29, 2006 at 2:09:13 pm

Look in the Receipts folder of the system library. If there is a Motion package, try renaming it and then see if the download works.

Jim Kanter,
Digital Film Institute
http://www.dfilminst.com


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Piper
Re: Motion 2.1.2 update
on Jun 29, 2006 at 3:34:51 pm

Thanks Jim, great idea, but I don't use the Mac on the internet; don't want to risk it. I use a PC for internet work, and transfer the downloaded files to the Mac on a CD. No internet on the Mac, thus no system update capability.

I have my Apple reseller contacting Apple today to see what gives.

Thanks,

Gary


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Toby Angwin
Re: Motion 2.1.2 update
on Jun 29, 2006 at 11:35:12 pm

I think what Jim is suggesting is that once you rename the receipt, you file that you downloaded at your work PC should install properly.

Cheers,

Toby


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Piper
Re: Motion 2.1.2 update
on Jun 30, 2006 at 4:00:44 pm

Toby,

Perhaps I'm confused (happens a lot lately), but I can't even get the download. After entering the FCS serial number, and clicking the download button, I get the message that "it appears I've already downloaded the update". But I have not.

So, it's not a question of installing the update on the Mac, but rather I can't even get the update in the first place.

Or, are you refering to something else I'm not understanding?

Thanks,

Gary


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