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Problems with Sapphire Plugins/Effects

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Mohammed Ovais
Problems with Sapphire Plugins/Effects
on Apr 21, 2008 at 7:19:54 pm

I've been using Sapphire effects for a while and not had a problem, but 2 days ago they everytime I selected a Sapphire Effect it would turn that layer into solid red, I've never had this problem before. I've done the usual, re-install them and tidy them up and try them in different folders, but none of it works.

Any ideas on what I should do?

Many thanks.


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Gary Oberbrunner
Re: Problems with Sapphire Plugins/Effects
on Apr 23, 2008 at 1:58:19 pm

Hi Mohammed; that shouldn't be happening. Please email support@genarts.com with your company name and include the Sapphire log file. On Windows it's in c:Program FilesGenArts Sapphire (AE,AVX,etc.)s_log.text, and on Mac it's in /Applications/GenArtsSapphire(AE,AVX,etc.)/config/s_log.text. We should be able to help you out with that.

-- Gary


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