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Backburner Stuck on Waiting

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Josh Spivack
Backburner Stuck on Waiting
on Jun 22, 2016 at 7:30:42 pm

Everything we try to export or cache is stuck on "waiting." No errors even reveal themselves. When I go into our localhost/Backburner, I see our server as idle. I've reset everything on our service monitor and it's all green, and I've done multiple restarts and tried various pieces of footage to various projects.
Basically Smoke is useless as long as this error currently stands.



Any help would be greatly appreciated!

Thanks,
Josh


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Barry Goch
Re: Backburner Stuck on Waiting
on Jun 23, 2016 at 4:02:12 pm

There is a bug in the software that hangs on back burner jobs. Contact support and they can tell you about a script that will delete the hung jobs. Then just export everything in the foreground.

Barry

----
Barry Goch
Online Editor, Smoke Instructor, Webinar presenter for Smoke and Resolve
barrygoch.com


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Josh Spivack
Re: Backburner Stuck on Waiting
on Jun 24, 2016 at 12:18:29 am

Thanks a lot..


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